- Very very disappointed with this hotel. It started extremely badly when told very directly we couldn't take water into our room "due to security considerations". The receptionist was rude seemed to have a bad attitude and really took us aback. We were all a bit shocked and embarrassed by how rude the lady was.
Room was very basic for 5 star. Beds not very comfortable and sheets seemed cheap. Bathroom towels were absolutely tiny (like a hair towel). Nothing about the room said it was 5 star.
Breakfast was appalling. Although there seemed to be a lot of food it was very poor quality.For example the bacon was very thin and plasticy and contained bones and all the pastries were shop bought, stodgy and flavourless. Also the chefs didn't seem to be able to cook a fried egg. It was service without a smile and really disappointing.
At lunch we had to wait 45mins for 4 sandwiches in a half empty restaurant and when we politely chased the waiter he seemed to blame us for not chasing earlier! Food expensive and not good quality for the price. I had a 15 Euros chicken sandwich in which the contents was dubious to say the least.
Also when we asked a waiter for a suggestion of where to eat in the local town Alvor he proceeded to try and sell us the chef special but when we declined he refused to give us any information about the restaurants outside of the hotel.
Pool and grounds were the only upside of the hotel. Grounds were immaculate and beautiful and the pool was massive. However the pool token we were given on check in had a 30 Euro deposit on it which wasn't explained at check in and we were supplied with one medium towel which we couldn't have taken from the area anyway and the towels were quite old and worn.
We were astonished to find a photocopied Daily Mail in the reception area, every page photocopied in black and white - is this common in Portugal or just this hotel?
Hotel in general needs to be refurbished and the staff need serious training or to be replaced. It could be an excellent hotel but a lot would have to change. All staff seemed unapproachable and to have a bad attitude and it is not what you expect from a 5 star hotel. Improving reception to give guests a friendly welcome would be a great start.
I cannot recommend this hotel.
Published on: 25 June 2015