Terms & Conditions

These Booking Conditions, together with our Privacy Policy and where your holiday is booked via our website, our Website Terms of Use, together with any other written information we brought to your attention before we confirm your booking, form the basis of your contract with Golfbreaks Limited (“Golfbreaks” "we" or "us"), which is registered with company number 03571913 and has its registered office at The Spectrum 56-58 Benson Road, Birchwood, Warrington, Cheshire, WA3 7PQ . We are a member of ABTOT (membership number 5484) and have an Air Travel Organiser's Licence (“ATOL”) (Licence number 10374).

Please read the following booking conditions carefully as you will be bound by them. We recommend that you download a copy for your records. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

1. he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
2. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
3. he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
4. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

PLEASE NOTE: We act in the following capacities, as a Package Organiser in the sale of a Package, and as Agent for UK Hotel Bookings. The booking conditions which apply to your booking will vary depending on the type of golf break you decide to book. We accept bookings for two types of break:

(a) The first type of break is a "UK Hotel Booking", where you book hotel accommodation with golf in the UK and the golf element is part of the hotel’s facilities, for example the hotel has its own on-site golf course ("hotel" in these booking conditions includes hotels, self-catering accommodation and any other accommodation you may book with us). Where golf is an on-site facility of the hotel, this is a service which is intrinsic to the accommodation and so the hotel and golf together constitute a single travel service. Accordingly, these bookings are not packages and are not financially protected. In arranging these bookings, the hotel is principal and we act as an agent for the hotel and we arrange for you to enter into a contract with the hotel. Sections A and B of these booking conditions constitute our agency terms of business when making your booking and you will be bound by the terms and conditions of the relevant hotel as principal. A copy of the hotel terms and conditions may usually be found on the hotel’s website or are available from us on request at [email protected].

(b) The second type of break is a "Package Booking", which will include all bookings you make with us other than UK Hotel Bookings. These types of bookings are package holidays and so the provisions (and the financial protection requirements) of the Package Travel and Linked Travel Arrangements Regulations 2018 (the “Regulations”) will apply and we will accept responsibility for your booking as Package Organiser. It is our duty as the Package Organiser to ensure that you have been provided with all details set out here in schedule 1 before the booking is made. If you have not been given sufficient information please let us know immediately. In arranging Package Bookings, we will act as a principal and so your contract will be with us. Sections A and C of these booking conditions will apply to your booking.

(A) Section A contains the conditions that will apply to all bookings you make with us; (B) Section B contains the conditions which apply to agency bookings. (C) Section C contains the conditions that will apply when you make a Package booking with us, where we are Package Organiser;

Please Note: You can make bookings for car hire, transfers, airport parking and club hire, as well as purchase foreign exchange, insurance and flights with some leading travel providers using our links to the websites of these providers in the Travel Extras section of our website. Please see our Terms of Use, which apply in relation to the third-party websites listed. Any bookings you make with these providers are made directly with the providers via their websites. Equally, any additional service that you may choose to book or pay for whilst you are on the trip are not part of your contracted arrangements with us. They do not form part of your booking with us and are governed by the terms and conditions of the third-party provider which are on the website of the provider or available from the provider on request. We do not have any liability whatsoever in relation to any services that you book with these third-party providers.

1. Accuracy Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) in our brochures, on our website (/en-gb/holidays/undefined/golfbreaks.com), in our email newsletters and quotes, and in our promotional material and printed media, regrettably changes and errors occasionally occur. Occasionally, we have to make changes to, and correct errors in, our brochures and on our website both before and after bookings have been confirmed.

2. Price and Payment We reserve the right to alter the price of any golf break, not limited to any pricing error, and we will advise you of the current price of the golf break before any booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings. A non-refundable deposit must be paid at the time of booking as follows:

• £45 per person for UK breaks;
• £80 per person for European destinations;
• £100 per person for mid-haul destinations; including Canary Islands, Turkey, Greece, Cyprus, Bulgaria and Northern Africa;
• £150 per person for all of our other worldwide destinations, including USA, Caribbean, Mexico, UAE, South Africa, Mauritius and Thailand.

We will advise you of the amount of deposit required for your break before your booking is confirmed. We reserve the right to ask for an additional amount for certain bookings where we need to pre-pay to the supplier an additional sum to secure your booking, in particular where your booking includes a flight, or for golf tournament tickets. The balance of the price of your break must be paid no later than:

• 8 weeks before departure for UK breaks;
• 8 weeks before departure for European breaks (12 weeks if flight inclusive); and
• 12 weeks for all mid-haul breaks and other worldwide destinations before departure, (the “Balance Due Date”).

Group bookings of 21 people or more must pay the final balance no later than 12 weeks before departure for all destinations. Bookings made after the Balance Due Date must be paid in full at the time of booking. If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, we, or where we are acting as agent, the hotel, reserves the right to cancel your booking and retain your deposit paid.

The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your break as set out in your booking confirmation. You must pay the hotel directly for such additional services. These may include spa treatments, purchases from pro shops and any meals and drinks not stated to be included in the price of your break.

3. Payment methods Payments can be made online through either our secure customer website portal or in our app portal using both debit and credit cards (including MasterCard, Visa and American Express), or over the telephone through our sales and customer service teams. We also accept bank transfers. There are no surcharges for using personal debit or credit cards, however there is a 2% charge for the use of commercial business cards. We take all reasonable care to ensure our website is secure but, unless we have been negligent, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website. By entering your payment details, you confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be able to process your booking.

4. Booking and Confirmation of Booking You can enquire about golf break by either telephoning our Sales office on 01753 752900, using our “Enquire Now” button or, for some of our breaks, using our online booking facility which enables you to book and pay online. You must be 18 years or over to make a booking and all bookings are subject to availability. If you send us an enquiry about a break using our Enquire Now service, we will acknowledge receipt of your enquiry as soon as possible and then telephone or email you with availability and any other details you require. If you want to go ahead and book your break, we will take payment over the telephone. For bookings made and paid for online, we will send you an acknowledgement of receipt of your booking request together with a booking reference by email. After we have taken payment, we will then email you (or send by post, if requested) a booking confirmation, which will set out full details of your booking and show any remaining balance to be paid and the date by which it is due (note that full payment is usually taken at the time of booking for online bookings). For Package Bookings, whether by telephone, by email or online, a contract between you and us will only exist when we issue the booking confirmation. For UK Hotel Bookings whether by telephone, by e-mail or online, a contract between you and the hotel will only exist when we send you the booking confirmation on the hotel’s behalf. Please check the booking confirmation carefully as soon as you receive it paying special attention to the room type and tee times. Please contact us within 72 hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. Group Bookings: Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due in accordance with the contract; keeping all members of his/her party informed as to the booking details; informing us in writing of any amendments to or cancellations of the booking; and receiving any refunds due for and on behalf of the group and distributing the same among the group. Golfbreaks is not responsible for paying individual refunds to group members. If the lead name booking wishes to transfer the booking to another lead name in the group, lead name must notify us by email to [email protected] of their wish to transfer to the new lead name, together with a confirmation from the new lead name of their willingness to take over the group booking and the responsibilities of lead name as set out in this clause. We shall not be obliged to transfer a group booking to a new lead name if this clause is not complied with.

5. If you have a Complaint If you have a complaint or experience any problems during your break, please inform the hotel or supplier concerned as soon as possible who will endeavour to put things right. If the matter cannot be resolved locally, please contact Golfbreaks by emailing [email protected] or phone 01753 752900 allowing Golfbreaks to assist on your behalf. If you fail to follow this procedure, they (and we) will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this booking. Alternatively, please write to our Customer Services Department at Minton Place, Victoria Street, Windsor, SL4 1EG or [email protected], giving your booking reference and all other relevant information within 28 days of returning home. If we do not resolve the complaint to your satisfaction, we offer dispute resolution services through ABTOT – details in clause 6 below.

6. ABTOT membership We are a member of ABTOT with membership number 5484. As a member of ABTOT we are required to follow the ABTOT terms and conditions of membership. We are able to offer you dispute resolution services through ABTOT in the event that any complaint you make is not resolved to your satisfaction. Please contact us for details of the ABTOT Travel Industry Arbitration Service.

7. Insurance We consider adequate travel insurance to be essential, and it is a condition of your booking with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the UK breaks we feature. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your break. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

8. Special Requests, Buggy Hire, Medical Issues & Conditions of Suppliers Special Requests: If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. The fact that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

Buggy Hire: Availability of buggies is at the discretion of the golf venue. Where you request a buggy, we may, as a courtesy, request this from the venue, but do not guarantee availability. Unless specified as being included with the round of golf, golf buggies are not included in the price of your golf break and do not form part of your UK Hotel Booking or Package Booking with Golfbreaks. Buggies must be paid for at the golf venue. The full cost of the buggy is payable whether or not there is full occupancy of the buggy, or at the discretion of the golf venue. Use of buggies is dependent on the course conditions and weather and may be restricted due to any reason in the golf venue’s absolute discretion. Availability of partial refunds or green fee vouchers are entirely at the venue’s discretion where buggies cannot be used. Golfbreaks is not responsible for any restriction on/inability to use buggies which a golf venue may impose.

Medical Issues: If you or any member of your party has any medical issue or disability that may require assistance, please tell us before you book or, if diagnosed after you confirm your booking, as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details. Where a buggy is required for medical reasons, this is at the discretion of the golf venue and we will ask you to provide any information required by the venue and this may include medical certification requirements.

Conditions of Suppliers: The services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

Dress code - Appropriate dress and footwear should be worn at all times on the course and in the clubhouse, and you will be informed of this in advance. Certain hotels require dress code for dinner, and this will be advised at the time of booking and in the extra notes on your booking confirmation. Golfbreaks cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play or dine due to inappropriate attire.

Tee Times - Golfbreaks will do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times are based on playing in four-balls and therefore you may be paired up with other golfers on the day. Resort courses are usually very busy in the high season and you should expect between a 4- and 4.5-hour round as a reasonable pace of play although this can be slower in extremely busy times. Golfbreaks cannot be held responsible for slow play on a golf course.

Playing Conditions - Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and Golfbreaks cannot be held responsible for the condition of the course during your break.

Handicap certificates - Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected, and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. Golfbreaks cannot be held responsible in these circumstances.

Weather – Golf clubs have their own policies about bad weather. If the golf club cancels your tee time due to bad weather their own terms will apply, and they may offer you an alternative date to play, or a refund. If you decide not to play because the weather is bad, but the golf club has not closed the course, then you will not be entitled to rebook your tee time, or a refund.

9. Delays In the event of delays to your transportation, the provision of assistance and refreshments is governed by the individual operator's policy or in the case of flight delays, by UK passenger rights laws. We cannot accept liability for any delays due to arrangements you make for air travel, or any other transportation not booked with us. Where you have booked your flights through us as part of your booking, any payment that you receive from the airline or other third party will be deducted from any compensation that may be due from us (see Section 21(5) below for further details).

Under UK Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your Package price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
We cannot accept liability for any delay which is due to any of the reasons set out in clause 3 of these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).
The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know. Please note the existence of a “UK Air Safety list” (available for inspection at here) detailing air carriers that are subject to an operating ban within the UK.

10. Unavoidable and Extraordinary Circumstances In these booking conditions, "Unavoidable and Extraordinary Circumstances" means a situation beyond the control of the party seeking to rely on such a situation the consequences of which could not have been avoided even if all reasonable measures had been taken. Such events may include, without limitation: war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights).

11. Your Behaviour All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion, the opinion of the hotel (where we are acting as an agent) or in the opinion of any hotel manager, property owner, or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we / the hotel reserve the right to terminate your booking immediately.

In the event of such termination our liability (or the hotel’s where we act as agent) to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. Neither we nor the hotel will have any further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. Neither we nor the hotel can be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

12. Governing Law and Jurisdiction This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with English law. The Courts of England and Wales shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract, except that you may elect to choose resolution of your dispute under the ABTOT scheme (if the scheme is available for the claim in question) – see Section 6. If you are a resident of Scotland or Northern Ireland, you may choose the law and jurisdiction of Scotland or Northern Ireland instead.

13. Your Contract with the hotel When you make a UK Hotel Booking, we will act as agent for the hotel in the booking of your hotel accommodation. Your contract will be with the hotel provider/owner (referred to from now on as the hotel) and their booking conditions will apply, copies of which are available from us. We advise you to obtain and read those. As an agent, we accept no responsibility for the provision of the accommodation by the hotel (including its facilities and services) with whom you have a contract. All hotel accommodation that we provide or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the hotel. We are authorised to accept that offer on behalf of the hotel or to reject it.

14. Amendment or cancellation by you If once the booking confirmation has been issued, you wish to change your booking in any way or cancel your booking, the person who originally booked the break (the lead name) must notify us in writing by email or post. All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. The hotel may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the booking). Please contact [email protected] or your allocated customer service agent at Golfbreaks prior to confirming your break in order to find out your hotel or golf course’s specific amendment and cancellation policy. In addition, we may incur losses and costs in amending or cancelling confirmed bookings, particularly if such amendments or cancellations occur close to the departure date, and in these circumstances, you will be charged an amendment or cancellation fee reflecting the losses and costs we incur. If you cancel your break or the number in your group booking reduces before the departure date, we will retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you wish to transfer your UK Hotel Booking to a European venue or vice versa, an amendment fee of £20 per person will apply. Note that all European sales are Package Bookings and so if you transfer to a European venue, Sections A and C of these booking conditions will apply to booking. Likewise if you transfer to a UK venue, Sections A and B of these booking conditions will apply to your booking. Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy (see Section 7), you may be able to reclaim these charges.

15. Amendment or cancellation by the hotel In the event of an amendment or cancellation by the hotel, we will inform you as soon as reasonably possible. If the hotel offers alternative accommodation or a refund, you will need to let us know your choice within the time frame stipulated by the hotel. If you fail to do so the hotel is entitled to assume you wish to receive a full refund.

16. Our liability to you Your contract is with the hotel and its booking conditions apply. As agent, we have a duty to using reasonable skill and care in selecting the hotels and in making the booking in accordance with your instructions. We accept no responsibility for the provision of the accommodation (including all facilities and services) by the hotel under the contract or otherwise nor in respect of any information about the hotel that we pass on to you in good faith, except in cases where it is proved that we have breached that duty and damage has been caused to you. If we are found liable to you on any basis, we limit our liability to you to three times the commission we make on your booking (or the appropriate proportion of this if not everyone on the booking is affected). This limit does not apply to cases involving death or injury.

If your travel arrangements cannot be provided or are cancelled by the hotel due to Unavoidable and Extraordinary Circumstances, we shall not be liable to pay any refund or other compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation. However we will refund to you any cancellation monies that we receive on your behalf from the hotel.

17. Your Contract with us When you make a Package Booking with us, your contract will be with us. Your package contract includes all the travel arrangements that we make for you including your hotel stay, pre-arranged golf rounds, transport and transfers and any other travel services that are stated on your booking confirmation (see Section 4 “Booking and Booking Confirmation”).

18. Price After your booking is confirmed, we may vary the price of your break directly as a consequence of variations in: (i) the cost of carriage of passengers resulting from the cost of fuel or other power sources, (ii) the level of taxes (including VAT) or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and (iii) the exchange rates applied to your break. No price variation will be made less than 20 days before the start of your break. If the price variation means that you have to pay an increase of more than 8% of the price of your package, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value) or cancelling and receiving a full refund of all monies paid. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the cost of your holiday go down due to the cost variations mentioned above that occur prior to the start of the package, then you have a right to a price reduction corresponding to any decrease in such costs, less an administrative fee of £20. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

19. Cancellations/Amendments by You If once the booking confirmation has been issued, you wish to change your booking in any way (for instance to the numbers of persons in your group booking, transfer your break to another person) or cancel your break, the person who originally booked the break (the lead name) must notify us in writing by email or post. Your notice of change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.

Cutting your break short If you decide to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

Changes All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. Where we can meet a request, all changes will be subject to payment of an administration fee of £20 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with this clause.

Transfer of Booking If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions: a. that person is introduced by you and satisfies all the conditions applicable to the holiday; b. we are notified not less than 7 days before departure; c. you pay any outstanding balance payment, an amendment fee of £20 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and d. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in this clause will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

Cancellation We may incur losses and costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances, you will be charged a cancellation fee reflecting the losses and costs we incur. If you cancel your break or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date, we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your break depending on the cancellation costs we incur to our suppliers, how close your cancellation is to your departure date and our ability to resell cancelled bookings. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid and will refund to you the difference (if any). Please contact [email protected] or your allocated customer service agent at Golfbreaks prior to confirming your break in order to find out your hotel or golf course’s specific cancellation policy. You should also contact us before cancelling to find out the particular charges which may apply.

Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy (see Section 7), you may be able to reclaim these charges.

Cancellation by You due to Unavoidable & Extraordinary Circumstances: You may terminate the package travel contract applicable to your break at any time before the start of the package without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at the place of destination or its immediate vicinity which will significantly affect the performance of the package or carriage to your holiday destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. In order to rely on this clause you must be able to show that, based on information available at the time of cancellation, there was no reasonable possibility of your Package going ahead (either at all or without being significantly affected). For the purposes of this clause, “unavoidable and extraordinary circumstances” may include warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which significantly affect travel to the travel destination as agreed in the package travel contract. This clause 19 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 .

20. Cancellations/Amendments by Us As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

Changes If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.

Occasionally, we have to make a "significant change" and we will tell you of any such change as soon as reasonably possible. Examples of “significant changes” include the following, when made before departure: (a) A change of accommodation area for the whole or a significant part of your time away. (b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away. (c) A change of outward departure time or overall length of your arrangements by more than 12 hours. (d) A change of UK departure airport except between: I. The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend II. The South Coast airports: Southampton, Bournemouth and Exeter III. The South Western airports: Cardiff and Bristol IV. The Midlands airports: Birmingham and East Midlands V. The Northern airports: Liverpool, Manchester and Leeds Bradford VI. The North Eastern airports: Newcastle and Teesside VII. The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen

(e) A significant change to your itinerary, missing out one or more destination entirely.

Cancellation: We will not cancel your travel arrangements after the Balance Due Date, except for reasons of Unavoidable and Extraordinary Circumstances or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. If we make a significant change to your break or cancel your break, we will tell you as soon as possible and if there is time to do so before departure, offer you the choice of the following options:-

1. Accepting the changed arrangements (with a price reduction if appropriate); or
2. Purchasing an alternative break from us, if available. (We will try to offer you an alternative break of equivalent or higher standard for which you will not be asked to pay any more than the price of the original break. If we can only offer you an alternative which is cheaper than the original one, we will refund the price difference); or
3. Cancelling (or accepting our cancellation) in which case you will receive a full refund of all monies you have paid to us. You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements. Insurance If we cancel or make a significant change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.

Compensation: In addition, if we have to make a significant change to or cancel your booking, we will pay you compensation, if appropriate. *IMPORTANT NOTE: We will not pay you compensation in the following circumstances: (a) where we make a minor change; (b) where we make a significant change or cancel your arrangements more than [60 days] before departure; (c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements; (d) where we have to cancel your arrangements as a result of your failure to make full payment on time; (e) where the change or cancellation by us arises out of alterations to the confirmed booking requested by you; (f) where we are forced to cancel or change your arrangements due to Unavoidable and Extraordinary Circumstances.

Any amendment or cancellation fees you incur in terms of other agreements you have made with other providers under separate contracts are not claimable from us. If any air arrangements included in your booking with us are altered due to Unavoidable and Extraordinary Circumstances (as defined in Section 10), we reserve the right (where possible) to re-book you and any other members of your group on a suitable alternative flight or air carrier. We cannot guarantee that the routing or type of aircraft utilised will be the same as originally booked. Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions. Please see the Inclement Weather policy on our website which is incorporated into these Booking Conditions and forms part of your contract.

21. Our Liability to You (1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of the travel services specifically included in your package, as set out in your confirmation itinerary, invoice and the information we provided to you regarding the services prior to booking. Please note that we shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your confirmation itinerary, invoice and the information we provided to you regarding the services prior to booking.

(2) We will not be responsible or pay you compensation for any personal injury or death unless you are able to prove that it was caused by our negligence or the negligence of our suppliers. (3) We will not be responsible or pay compensation for any personal injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description if it results from: i the acts and/or omissions of the person affected; or ii the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or iii Unavoidable and Extraordinary Circumstances. (4) We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in any of our brochures as being included in the price of your break and we have not agreed to arrange them. This also includes services that you have purchased or booked with a third-party provider through the Travel Extras section of our website.

(5) We limit the amount of compensation we may have to pay you if we are found liable under his clause: (a) Loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract. ii) In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding and flight disruption), any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(6) Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services set out in the confirmation itinerary, invoice and the information we provided to you regarding the services prior to booking and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us

(7) We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description which (a) on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you: (b) relate to any business; (c) indirect or consequential loss of any kind.

(8) It is a condition of our acceptance of liability under this condition that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

(9) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

(10) Where it is impossible for you to return to your departure point as per the agreed return date of your holiday, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” may include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

22. Entry, Passport, Visa & Immigration Requirements, Safety & Health Formalities We can only provide general information regarding entry, passport, visa, immigration requirements and safety and health formalities applicable to your package itinerary. It is your responsibility to check such requirements (in good time before departure), in order to make your decisions to fulfil such requirements regarding your destination and/or the country(ies) through which you may be transiting through. Such information which you may need to check includes (but is not limited to) passport requirements including (but not limited to) how valid your passport must be after return date, whether your passport must be machine readable or which visas/waivers may be required for entry such as ESTA for USA travel and/or ETIAS for EU travel). You must check requirements for your own specific circumstances with the relevant bodies as applicable. We have provided a few useful resources below, though it is your responsibility to check and see if such a body would be relevant to yourself. • the Foreign, Commonwealth and Development Office (“FCDO”, https://www.gov.uk/travelaware) (applicable to UK residents); • UK Passport Office (0870 5210410 or https://www.gov.uk/browse/citizenship. • Embassies, High Commission and/or Consulates; • your own doctor. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health formalities.

23. Your Financial Protection Flight packages: All the flight packages on our website are financially protected by the ATOL scheme. When you buy an ATOL protected flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on your ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the suppliers are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid to you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you claimed under the ATOL scheme. For further information please visit the ATOL website at www.atol.org

Non-flight packages: The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Golfbreaks, member number 5484, and in the event of our insolvency, protection is provided for non-flight packages. ABTOT cover provides for a refund in the event you have not yet travelled, or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Golfbreaks. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

24. Assistance for Packages If you have booked a Package and whilst you are on holiday, you find yourself in difficulty for any reason we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and with distance communications and finding alternative travel arrangements. Where you require assistance that is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

You can find out more about ABTOT here: https://www.abtot.com

• Full Breakpoints terms and conditions
• Useful travel information
• Important golfing extras
• Inclement weather policy
• Promotional terms and conditions

Copyright © 2026 Golfbreaks Ltd Published August 18th 2026