Client Services Coordinator

Role Overview

Golfbreaks by PGA TOUR is the largest golf travel company in the world, providing an award-winning service to golf travellers. Organizing golf trips can be time consuming and expensive, so let us do all the work for you and at the very best price.

Client Services Coordinators work hand in hand with our Golf Vacation Specialists and are responsible for customer support/care. The role includes duties such as making amendments to bookings, confirming all elements with suppliers and booking travel extras, such as ground transportation and tournament tickets.

Daily contact with customers, suppliers (venues) and colleagues requires excellent communication and customer care skills, with the ability to deal with a wide variety of people.

This is a customer focused role with service levels a top priority, which is highlighted by our ‘excellent’ 4.8 out of 5-star rating on Trustpilot.

Why Golfbreaks by PGA TOUR?

  • Be part of our rapidly growing North American office in Charleston, SC
  • Competitive pay with Yr1 earnings of $40,000-$42,000
  • 11 days’ holiday per annum (plus 10 Federal holidays)
  • Flexible mix of office and remote work schedule
  • Medical Insurance contribution (we have a group plan)
  • Opportunity to contribute towards 401K retirement plan
  • Experience our products first-hand (visit our destinations)

Key Responsibilities

  • Assisting the Golf Vacation Specialists with existing golf vacation bookings – to ensure all elements of the bookings are correct and confirmed
  • Communicating internally with the Golf Vacation Specialists and externally with our suppliers and customers
  • Taking care of any changes/amendments to bookings leading up to when the customer travels
  • Manage workloads efficiently through strong organisational skills and attention to detail
  • Assisting the Golf Vacation Specialists with incoming inquiries and customer payments
  • Offer the highest levels of customer service to both the customers and the suppliers (our venues) to maximise sales conversion and stay ahead of our competition

What we are looking for

  • Under-graduate Degree
  • Excellent communication and listening skills
  • Driven, tenacious and self-motivated attitude
  • Service-minded 'how can I help' approach
  • Methodical, organised and with excellent attention to detail
  • Team player willing to roll sleeves up and get stuck in
  • Ability to multi-task and work under pressure

Company Profile

Golfbreaks by PGA TOUR is a specialist golf travel company that books golf vacations for over 230,000 golfers worldwide annually. Originating out of the UK since 1998 and with our head office in Windsor UK, also has offices in Copenhagen, Denmark and Mt Pleasant, South Carolina USA. View our 'about us' video here.

Our primary objective is to 'save golfers time and money', when booking their golf vacations. We book tee times, accommodations, ground transportation and tournament tickets, and have a 'price promise' ensuring that our customers get the very best value.

In 2019 the PGA TOUR selected us as their ‘Official Golf Vacation Partner’, and together we are on the exciting journey of becoming the ‘go to’ golf travel experts in North America.

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