Question 1

What are your office hours?

Accepted Answer

Our office hours are Monday through Thursday 8am – 6pm EST, Friday 8am – 5pm EST and Saturday 10:30AM – 4pm EST. The office is closed on Sundays.

Question 2

How do I contact your company?

Accepted Answer

Our mainline number is (+1) 844.676.4653, alternatively email us at usasales@golfbreaks.com

Question 3

Where can I travel with Golfbreaks by PGA TOUR?

Accepted Answer

We currently offer golf vacation packages across multiple destinations throughout the US, the Dominican Republic, some areas of Mexico and the UK & Ireland.  Our portfolio is continuously developing so please feel free to ask about areas you are interested in, even if you can’t initially see them on the website.

Question 4

How do I make an inquiry?

Accepted Answer

To make an inquiry please call our mainline at (+1)844 676 4653 to talk with a Golf Vacation Specialist or visit https://www.golfbreaks.com/en-us/inquiry to fill out an inquiry form and a Golf Vacation Specialist will reach out to you within 24 hours of submitting your inquiry.

Question 5

How far in advance should I book a golf trip?

Accepted Answer

For travel within the US, we recommend booking a trip at least one month in advance (6 months if you are a larger group). For travel outside of the US, we recommend planning early and booking a trip at least 6 to 12 months in advance to avoid availability challenges.

Question 6

Are resort fees and tax included in my package price?

Accepted Answer

95% of our travel packages include all costs relating to hotel resort fees and all taxes. At time of booking, your Golf Vacation Specialist will advise you if there are any additional costs to be incurred while on your trip.

Question 7

What should I do if I experience an issue while on my trip?

Accepted Answer

If you have a complaint or experience any problems during your trip, we ask you to report the issue with the venue staff as soon as possible, so they can remedy the problem immediately. If the matter cannot be resolved by the venue’s team, please contact Golfbreaks by PGA TOUR so we can support you without delay.

Question 8

Can I book a golf only trip (no accommodation included)?

Accepted Answer

Yes, however golf only bookings must be a minimum of 12 rounds (ex: 4 group members playing 3 rounds each)

Question 9

Are golf carts included in the package price?

Accepted Answer

Carts are included in your package price unless stated otherwise, or when traveling outside of the US.

Question 10

What happens if there is bad weather, and I cannot play my golf rounds?

Accepted Answer

Please see our inclement weather policy located on our terms and condition page. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the supplier.

Question 11

Do I need vouchers for the trip?

Accepted Answer

All the details for your trip will be attached to your ‘Final Itinerary and Vouchers Email’ which is sent after your final payment is made. We strongly recommend that you print and take with you any vouchers that are relevant to each booking component – please note that not all booking components require vouchers and therefore if you do not see one attached to your ‘Final Itinerary and Vouchers Email’, it is because it is not required.

Question 12

How early should I arrive for my tee time?

Accepted Answer

We recommend being ready to tee off 20 minutes before your scheduled tee time. Most golfers prefer to arrive 1 hour prior to their scheduled time, allowing them to warm up before hitting the course.

Question 13

Can I include non-golfers on my booking?

Accepted Answer

Yes, you can book a trip that includes non-golfers. If this is the case - please make a note on your web inquiry submission with us, or if after your submission please inform your designated Golf Vacation Specialist prior to booking.

Question 14

What is included in a non-golfer package?

Accepted Answer

The majority of our non-golfer packages include accommodation, full use of the leisure facilities and any meals the golfers have included. However, some venues do charge a small fee for the use of facilities – you can check with your Golf Vacation Specialist prior to booking.

Question 15

Can I reserve private dining?

Accepted Answer

Please discuss your requirements with your Golf Vacation Specialist or Client Services Coordinator and we will advise you accordingly.

Question 16

What time can I check into the hotel?

Accepted Answer

Check-in can vary for each venue. Standard check-in time is from 4pm onwards but can be confirmed with your Golf Vacation Specialist at the time of booking. Early check-in and late check-out can be requested, but not guaranteed, and if granted may come with an extra cost.

Question 17

Are your advertised prices based on two people sharing?

Accepted Answer

All prices advertised on the website are a per person price, based on two people sharing a room, unless otherwise stated.

Question 18

Are flights included in my package?

Accepted Answer

No, we do not offer flight inclusive packages. If you require help with your flight search, we recommend either www.skyscanner.com or www.google.com/flights

Question 19

Are transfers included in my package?

Accepted Answer

No, transfers are only included on request. If you and your group require ground transportation, please contact your Golf Vacation Specialist.

Question 20

Is travel insurance included in my trip?

Accepted Answer

No, travel insurance is not included in any package you purchase from Golfbreaks by PGA TOUR. Golf Safe is our recommended travel insurance provider. They offer two types of cover – Secure and Secure Plus (cancel for any reason).

Question 21

Can I make changes after I have booked, and will there be any costs incurred?

Accepted Answer

All changes must be made by the lead organizer of the trip. Any changes will be dependent on availability and are subject to Golfbreaks by PGA TOUR’s terms and conditions, supplier cancellation policies and may incur a change in package price.

Question 22

When can I make changes to my booking?

Accepted Answer

All amendment requests must be submitted to Golfbreaks before your final balance is due. All amendments are subject to availability and supplier cancellation policies.

Question 23

What is your cancellation policy?

Accepted Answer

If you need to cancel your booking with us, please contact us by phone or email as soon as possible to discuss your next steps. A final confirmation of cancellation by you must be submitted in writing via email to usasales@golfbreaks.com. Please note that the deposit portion of your total booking price is non-refundable and there may be further costs incurred depending on our supplier’s terms and conditions and the timing of your cancellation.

Question 24

What are your terms and conditions?

Accepted Answer

Follow this link to see our full Terms and Conditions

Question 25

What deposit is required to confirm a booking?

Accepted Answer

A non-refundable deposit of 20% is required for domestic bookings. Larger group sizes and other bookings (venue dependent) may require different deposit terms, your designated Golf Vacation Specialist will advise you of these details at time of booking. Deposit payments are due at the time of the booking.

Question 26

How can I pay?

Accepted Answer

You can make a payment by using the payment portal sent to you by the clickable weblink in your quote or deposit email. Alternatively, you can call Golfbreaks by PGA TOUR and make a payment over the phone or send us a check in the mail.

Question 27

When do I need to pay my final balance?

Accepted Answer

Domestic and Mid-Haul (USA, Dominican Republic, Mexico) bookings require the balance 30 days prior to day of travel. Long-Haul and Tournament bookings require the balance 60 days prior to day of travel. Larger group sizes and other bookings (venue dependent) may require an earlier balance due date, your designated Golf Vacation Specialist will advise you of these details at time of booking.

Question 28

Can a member of the group pay separately?

Accepted Answer

Group members can make payments separately by using the link sent on the itinerary or by calling Golfbreaks by PGA TOUR and making a payment over the phone. If you are not the lead organizer, please reference your booking number when calling in to make payment.

Question 29

What should I do if I am unsuccessful paying online?

Accepted Answer

If you are not able to make payment online or do not see the correct amount to pay, please call Golfbreaks by PGA TOUR and we will assist you.

Question 30

What should I do if I paid the wrong amount online?

Accepted Answer

If you make a payment for an amount that is different to what you intended or turns out to be an incorrect amount, please call Golfbreaks by PGA TOUR and we will rectify the situation. However, please note that there may be a refund processing fee.

Question 31

As the lead organizer, how can I see what the members of my group have paid?

Accepted Answer

You can click the “Go to Payment” button on your deposit link, from there click the “Show/Hide Transactions” link on the left-hand side of the page, one under “Deposit” and one under “Balance”. This will enable you to see a list of the payment transactions including details such as amount paid and date.

Question 32

Can I buy a gift voucher from Golfbreaks by PGA TOUR?

Accepted Answer

Yes, you can buy gift vouchers from Golfbreaks by PGA TOUR starting at $50.00. These can then be redeemed on any booking that is made with us.

Question 33

Is it possible to redeem multiple gift vouchers on a single booking number?

Accepted Answer

Yes, please contact us to go through this process.

Question 34

How do I redeem a gift voucher?

Accepted Answer

Please call or email us with the voucher ID number on your gift voucher and we will assign the value as payment towards your booking.

Question 35

I am having trouble logging in online.

Accepted Answer

If you are having issues logging in, we recommend you first try resetting your password by using the forgotten password link. If the problem persists, please contact us via our ask a question form.

Question 36

I can't find my confirmation. What do I do?

Accepted Answer

If you haven't received your confirmation please check your junk folder. If you still cannot locate your confirmation please contact us via our ask a question form.

Question 37

How do I change my account details?

Accepted Answer

If you wish to amend any details on your account, you can do so on your customer portal under the 'my details' tab. Please log in here

Question 38

Can I book online?

Accepted Answer

You can book online with some of our UK suppliers. Those venues with packages available for online booking will have a 'book now' option.

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