Question 1

Can I book a golf only trip?

Accepted Answer

Yes, we can supply quotes for European and World Wide golf courses with a minimum of 3 golf rounds. If you would like to make a tee time booking you can do so via our enquiry form.

Question 2

Are buggies included in the package price?

Accepted Answer

If your booking includes buggies it will show under the important notes section of your confirmation. Buggies, however, are not generally included in the price but can be requested through your sales consultant.

Question 3

How do I book buggies?

Accepted Answer

Buggies not included in your package are treated as a request. To request buggies please speak with your Sales Consultant prior to booking. If you have an existing booking please submit your request via our ask a question form.

Question 4

What happens if there is bad weather and I can't play my golf rounds?

Accepted Answer

Please see our inclement weather policy. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the supplier.

Question 5

Do I need coupons for my golf break?

Accepted Answer

All the details you need for your trip will be attached to your confirmation including coupons. Please print your confirmation and take it with you, if your confirmation does not include coupons, no coupons are required.

Question 6

How early should I arrive before my tee time?

Accepted Answer

We recommend being ready to tee off 10 minutes prior to your confirmed tee time.

Question 7

What can I expect from my golf break?

Accepted Answer

Please visit our important golfing extras.

Question 8

Can I include non-golfers in my break?

Accepted Answer

Yes, you can book a trip with non-golfers. Please make a note on the enquiry form, alternatively inform your Sales Consultant prior to booking.

Question 9

What is included in a non-golfer package?

Accepted Answer

The majority of our non-golfer packages include accommodation, full use of leisure facilities and any meals the golfers have. However, some venues do charge a small fee for use of facilities. Please check with your Sales Consultant prior to booking.

Question 10

Can I organise private dining?

Accepted Answer

Private dining can be organised but can be dependant on group size and venue. If you would like to arrange private dining please discuss this with the Sales Consultant at the time of booking. Please note private dining often comes at an additional cost which is set by the supplier.

Question 11

How can I check the facilities that my hotel offers?

Accepted Answer

Each venue specific page on the website contains a list of facilities available to you on your golf trip.

Question 12

What time can I check-in to the hotel?

Accepted Answer

Check-in can vary for each venue. Standard check-in time is from 14:00 onwards but can be confirmed with your sales agent at the time of booking. Early check-in and late check-out may be available but this can be subject to a charge.

Question 13

Are your advertised prices based on two people sharing?

Accepted Answer

All prices advertised on the website are based on two people sharing a standard double or a standard twin room unless otherwise stated. Therefore, groups of an odd number may incur a supplement charge set by the supplier.

Question 14

Are flights included in my package?

Accepted Answer

We offer flights to all destinations for any group size. If flights are included in the package it will be stated on the bottom of the quote, if not stated on the quote the flights will come at an additional price. To enquire about flights please ask your Sales Consultant before booking.

Question 15

Are transfers included in my package?

Accepted Answer

Transfers are often included for worldwide and European destinations.  Please check the important notes on your booking to ensure the transfers you require have been added. If you would like to add transfers to your booking, please submit your request via our ask a question form.

Question 16

What baggage can I bring on my flight?

Accepted Answer

Baggage allowance varies depending on your airline. Please check what is included in your flight cost with your Sales Consultant prior to booking. If you have an existing booking, your allowance will be stated in the flight section of your confirmation.

Question 17

Is club carriage included in my flight?

Accepted Answer

Club carriage is usually included in your flight quote unless we are specifically asked to remove it.  Please check what is included in your flight cost with your Sales Consultant prior to booking. If you have an existing booking, your club carriage will be stated in the flight section of your confirmation.

Question 18

Can you organise car hire?

Accepted Answer

Car hire can be arranged for your trip. If you would like us to arrange car hire for you, please ask your Sales Consultant prior to booking.  Should you wish to add it on at a later date please contact the customer service by submitting your request via our ask a question form. In order to organise your car hire we will require your flight details to ensure we provide you with an accurate quote.

Question 19

How can I upgrade/choose seats for my flight?

Accepted Answer

You can choose any extras or upgrades at the time of booking. If you wish to amend anything on your flight or book any extras, dependant on airline you can either do it online with the airline or submit your request via our ask a question form.

Question 20

How do I add my flight advance passenger information (API)?

Accepted Answer

All API needs to be submitted via our ask a question form. API is required at least 4 weeks before your flight for all EU flights. If you have a flight booking for a destination under our 'rest of world' department then you will need to log onto your airlines website provided in the flight section of your confirmation.

Question 21

What information is required to book my transfers?

Accepted Answer

In order to book your transfers, we require both the arrival and departure flight details and most importantly your flight numbers.

Question 22

How do I get my transfer details?

Accepted Answer

Details of your transfers will be sent to you three weeks before travel and can be found in the transfers section of your confirmation. If you haven't booked your flights through Golfbreaks please email your flight information to transfers@golfbreaks.com any delays in providing your flight information could result in full cancellation charges.

Question 23

Where can I find my flight details?

Accepted Answer

Once you have paid your full deposits, your flight information will be stated in the flight's section of your confirmation. If you have booked flights independently they will not appear on your Golfbreaks confirmation.

Question 24

What do you need to drive overseas?

Accepted Answer

Driving documents are dependent on your destination. For full information please visit https://www.gov.uk/driving-abroad.

Question 25

Do I need a Visa?

Accepted Answer

Visa requirements are dependent on your destination.

Question 26

Eurotunnel, how do I add my advance passenger information (API)?

Accepted Answer

Your Sales Consultant will send you a link with instructions on how to add your Eurotunnel API. If this has not been received please contact us via our ask a question form.

Question 27

Can I make changes after I have booked?

Accepted Answer

All changes must be made through the lead booker. Any changes will be dependent on availability, are subject to Golfbreaks and supplier cancellation policies. Any changes can be made by contacting us via our ask a question form.

Question 28

Will I be charged for making a change to my booking?

Accepted Answer

Golfbreaks do not charge any admin fees when making a change to your booking. Please note depending on the nature of your amendment there may be changes to your package price.

Question 29

What happens if someone drops out?

Accepted Answer

Non-refundable deposits will be held and supplier cancellation fees may apply. For full details please contact us via our ask a question form.

Question 30

When can I make changes to my booking?

Accepted Answer

Any amendments can be made up to the travel date.  All amendments are subject to availability and supplier cancellation policies. Our advice would be to make any amendments before your final balance due date to avoid disappointment and or cancellation charges.

Question 31

What are your cancellation terms?

Accepted Answer

If you wish to cancel your booking you will need to notify the customer service department immediately. Refunds will be subject to venue cancellation policies, please note deposits are non-refundable. For full details please contact us via our ask a question form.

Question 32

What are your terms and conditions?

Accepted Answer

Our full terms and conditions can be found at https://www.golfbreaks.com/en-gb/about/terms-and-conditions/

Question 33

How much is my deposit?

Accepted Answer

In order to secure your booking there is a non-refundable deposit of:

- £35 per person for UK breaks;
 - £75 per person for all European and mid-haul breaks, including Canary Islands, Turkey and Morocco;
 - £150 per person for all of our other worldwide destinations, including USA, Caribbean, Mexico, UAE, South Africa, Mauritius and Thailand.

There might be additional deposits required for certain suppliers to secure the booking. You will be made aware of this by your sales consultant at the time of booking.

Question 34

How can I pay?

Accepted Answer

You can make a payment online by logging into your account. Party members can also make an individual payment online, to do this send them the payment link which is found on your confirmation. Full payment terms can be found at https://www.golfbreaks.com/en-gb/about/terms-and-conditions

Question 35

When do I need to pay my final balance?

Accepted Answer

UK & EU breaks where your group size is 1 - 20 require full balance 8 weeks prior to your departure date. For all other regions (regardless of group size) or if your break contains flights, final balance is due 12 weeks prior. Please check your confirmation for your balance deadlines.

Question 36

Can a member of the group pay separately?

Accepted Answer

Party members can make an individual payment online, to do this send them the payment link which is found on your confirmation or on your booking summary online. Login to your account to view.

Question 37

What do I do if I'm having problems making online payments?

Accepted Answer

If you are having problems making payments online please contact us via our ask a question form.

Question 38

How do I know who has paid?

Accepted Answer

The lead organiser can track all the payments made via their online account. To view these log in here. Payment confirmation emails will only be sent once the full deposit or full balance has been received.

Question 39

Can I get a VAT receipt?

Accepted Answer

We are a VAT registered company. However, we do not operate on the standard VAT scheme, but instead on the Tour Operators Margin Scheme (TOMS), as opposed to claiming VAT on our purchases and paying VAT on our sales, therefore, we are unable to provide a VAT receipt.

Question 40

Can I get my deposit back?

Accepted Answer

All deposits are non-refundable.

Question 41

Can I use more than one gift voucher per booking?

Accepted Answer

Yes, when paying with vouchers over the phone please provide all voucher reference numbers to your Consultant.

Question 42

How do I pay using a gift voucher?

Accepted Answer

To pay using a Golfbreaks gift voucher please contact us via our ask a question form and include the voucher numbers in the form. For full terms and conditions, https://www.golfbreaks.com/en-gb/terms-and-conditions/.

Question 43

Can I pay for my break using my Breakpoints?

Accepted Answer

Yes, for more information about earning and spending points, please see our Breakpoints page - https://www.golfbreaks.com/en-gb/about/breakpoints/.

Question 44

Do you have a loyalty scheme?

Accepted Answer

Yes, we offer a loyalty scheme. You earn 1 point for every £10 that you spend with us on a golf break on Golfbreaks. For more information about earning and spending points, please see our Breakpoints page - https://www.golfbreaks.com/en-gb/about/breakpoints/

Question 45

When do I receive my Breakpoints?

Accepted Answer

Breakpoints are awarded to your account upon completion of your trip. Full details can be found here - https://www.golfbreaks.com/en-gb/about/breakpoints/

Question 46

Can I use pending Breakpoints on a booking?

Accepted Answer

Pending points are non-redeemable. Points will become available to spend once you have returned from the trip they were earned on. For full terms and conditions please visit https://www.golfbreaks.com/en-gb/about/breakpoints/

Question 47

How do I sign up for Breakpoints?

Accepted Answer

Once you have created a Golfbreaks account you will receive an email to opt in to the Breakpoints loyalty scheme. Follow the instructions on the email and you can start collecting Breakpoints with your next booking. Visit here https://my.golfbreaks.com/Account/Register to create a new account.

Question 48

What happens if I have missed Breakpoints?

Accepted Answer

Breakpoints cannot be reinstated. To earn Breakpoints, please make sure you are fully registered before you travel. For full terms and conditions visit https://www.golfbreaks.com/en-gb/about/terms-and-conditions/

Question 49

How many Breakpoints do I have?

Accepted Answer

You can view how many Breakpoints you have by logging into your Golfbreaks account online. You can log in at https://my.golfbreaks.com/Account/Login

Question 50

Do you offer gift vouchers?

Accepted Answer

You can buy gift vouchers as credit for a golf break. Vouchers are available in £25, £50 and £100 denominations.

Question 51

How long do vouchers last?

Accepted Answer

The expiry date can be found on the voucher issued. Vouchers expire one year after the purchase date, please note the booking travel date can be outside this period.

Question 52

Where are your promotion terms and conditions?

Accepted Answer

Promotional terms and conditions can be found at https://www.golfbreaks.com/en-gb/about/promotions-and-special-offers/.

Question 53

How do I redeem a promotion?

Accepted Answer

To redeem a promotion please quote the code at the time of booking. Only one promotion can be used per booking.

Question 54

I am having trouble signing in online.

Accepted Answer

If you are having issues signing in, we recommend you first try resetting your password by using the forgotten password link. If the problem persists, please contact us via our ask a question form.

Question 55

I can't find my confirmation. What do I do?

Accepted Answer

If you haven't received your confirmation please check your junk folder. If you still cannot locate your confirmation please contact us via our ask a question form.

Question 56

Where can I find brochures?

Accepted Answer

If you would like a copy of our brochure you can view previous brochures or sign-up for our next brochure at https://www.golfbreaks.com/en-gb/brochure/

Question 57

How do I change my account details?

Accepted Answer

If you wish to amend any details on your account, you can do so on your customer portal under the 'my details' tab. Please log in at https://my.golfbreaks.com/Account/Login

Question 58

I have booked my break but I have since seen it cheaper.

Accepted Answer

Booked breaks can be price matched up to 24 hours after booking, subject to proof of quoted prices being forwarded to your Sales Consultant.

Question 59

Are you ATOL protected?

Accepted Answer

Golfbreaks is ATOL protected. Many of the flights and flight-inclusive holidays on our website are financially protected by the ATOL scheme. If your trip is covered, you will receive a certificate noting which parts are ATOL protected. For more information, visit our terms and conditions - https://www.golfbreaks.com/en-gb/about/terms-and-conditions/.

Question 60

Is the price quoted vulnerable to exchange rate changes?

Accepted Answer

Bookings already made will be charged at the rate given at the time of booking. If you are in the quoting process and the exchange rate changes, your quoted price may be subject to change.

Question 61

Is travel insurance included in my break?

Accepted Answer

Travel insurance is not included with your booking. We do advise that you purchase travel insurance for your golf break.

Question 62

Can I book online?

Accepted Answer

You can book online with some of our UK suppliers. Those venues with packages available for online booking will have a 'book now' option.

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