Travel Coordinator - Full Time Position
We reserve the right to close this job application earlier than the stated closing date if a sufficient number of applications are received. We encourage applicants to apply as soon as possible.
Role Overview: Do you have what it takes to offer world class customer service? If so, you could be the perfect candidate for an exciting opportunity in our fast paced and people orientated customer service team.
The Travel Coordinator role ensures no two days are the same, you will be liaising with a number of hotels and resorts around the world, whilst dealing with a range of client travel requests.
Golfbreaks offers you a full training programme to allow you to feel confident and equipped with the tools to be able to offer a first-class service to our customers.
What you will be doing:
- Management of existing bookings – communicating with customers when dealing with amendments to the booking and offering new quotes for any changes.
- Provide a high level of after sales service to clients by organising any ‘extras’ and answering any questions about an existing booking.
- Supporting with the client online journey, including portal queries.
- Full Omni channel communication with clients, such as inbound and outbound calls, email, live chat and cases.
- Supporting with the administration of a booking including but not limited to collecting balances, completing supplier confirmations, collecting travel information and rooming lists.
- Handle any negative feedback and customer issues that may occur prior to, during or after the golf break bookings.
- Assisting the sales teams with incoming enquiries and providing an excellent referral service.
What we are looking for:
- Outstanding communication skills – both written and verbal.
- Excellent attention to detail and a methodical approach to work.
- A positive, can-do attitude with enthusiasm for delivering great customer service.
- A proactive mindset with the drive to go above and beyond for clients.
- A strong team player who contributes to shared goals and team success.
- Golf knowledge is a bonus—but not essential. Passion, personality, and customer focus are what we value most.
What we can offer you:
- Well-being days (half a day each month)
- Employee Assistance Program – 24-hour confidential helpline
- Opportunity to enrol in our Private Healthcare
- Opportunity to buy up to 5 days holiday
- Enhanced Maternity, Paternity, and Adoption Leave
- Perkbox discounts and freebies
- Cycle to work scheme
- EV cars through salary sacrifice
- Free eye tests with Specsavers
- Staff discounts on hotels and golf courses
- Exclusive staff discount on Callaway and TravisMathew golf apparel
- Opportunity for hybrid working
Company Profile: Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise an extensive range of golf breaks, holidays, and tournament experiences and so far, have sent over 3 million golfers to more than 2,500 resorts and golf courses worldwide.
With over 25 years’ experience, we are the world’s number 1 rated golf tour operator with over 90,000 5-star reviews. We are renowned for delivering outstanding choice, value and service, whilst providing the reassurance and security of booking with a fully bonded travel company (both ABTOT and ATOL in the UK).
We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.
