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Golfbreaks.com

Frequently Asked Questions

We've put together the answers to some of our most commonly asked questions so you can find out all you need to know about Golfbreaks.com.

Golf | Accommodation | Travel | Amendments | PaymentsBreakpoints, Vouchers & Promotions | My Account | My Booking

If you have any further questions, please visit our ask a question page. 

Golf

Yes, we book and confirm your tee times along with other elements of your golf trip. If you wish to make a booking please enquire here

Yes, we can supply quotes for European and World Wide golf courses with a minimum of 3 golf rounds. If you would like to make a tee time booking you can do so via our enquiry form.

If your booking includes buggies it will show under the important notes section of your confirmation. Buggies however are not generally included in the price but can be requested through your sales consultant. 

Buggies not included in your package are treated as a request. To request buggies please speak with your Sales Consultant prior to booking. If you have an existing booking please submit your request via our ask a question form.

Please see our inclement weather policy. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the supplier.

All the details you need for your trip will be attached to your confirmation including coupons. Please print your confirmation and take it with you, if your confirmation does not include coupons, no coupons are required. 

We recommend being ready to tee off 10 minutes prior to your confirmed tee time.


Accommodation

Yes, you can book a trip with non-golfers. Please make a note on the enquiry form, alternatively inform your Sales Consultant prior to booking. 

The majority of our non-golfer packages include accommodation, full use of leisure facilities and any meals the golfers have. However, some venues do charge a small fee for use of facilities. Please check with your Sales Consultant prior to booking. 

Private dining can be organised but can be dependant on group size and venue. If you would like to arrange private dining please discuss this with the Sales Consultant at the time of booking. Please note private dining often comes at an additional cost which is set by the supplier. 

Each venue specific page on the website contains a list of facilities available to you on your golf trip. Click here to search for your hotel.

Check-in can vary for each venue. Standard check in time is from 14:00 onwards but can be confirmed with your sales agent at the time of booking. Early check-in and late check-out may be available but this can be subject to a charge.

All prices advertised on the website are based on two people sharing a standard double or a standard twin room unless otherwised stated. Therefore, groups of an odd number may incur a supplement charge set by the supplier.


Travel

We offer flights to EU destinations for groups of 8+ and any group size for all destinations further afield. If flights are included in the package it will be stated on the bottom of the quote, if not stated on the quote the flights will come at an additional price. To enquire about flights please ask your Sales Consultant prior to booking. 

Transfers are often included for worldwide and European destinations.  Please check the important notes on your booking to ensure the transfers you require have been added. If you would like to add transfers to your booking, please submit your request via our ask a question form.

Baggage allowance varies depending on your airline. Please check what is included in your flight cost with your Sales Consultant prior to booking. If you have an existing booking, your allowance will be stated in the flight section of your confirmation. 

Club carriage is usually included in your flight quote unless we are specifically asked to remove it.  Please check what is included in your flight cost with your Sales Consultant prior to booking. If you have an existing booking, your club carriage will be stated in the flight section of your confirmation. 

Car hire can be arranged for your trip. If you would like us to arrange car hire for you, please ask your Sales Consultant prior to booking.  Should you wish to add it on at a later date please contact the customer service by submitting your request via our ask a question form. In order to organise your car hire we will require your flight details to ensure we provide you with an accurate quote.

You can choose any extras or upgrades at the time of booking. If you wish to amend anything on your flight or book any extras, dependant on airline you can either do it online with the airline or submit your request via our ask a question form

All API needs to be submitted via our ask a question form. API is required at least 4 weeks before your flight for all EU flights. If you have a flight booking for a destination under our 'rest of world' department then you will need to log onto your airlines website provided in the flight section of your confirmation.

Details of your transfers will be sent to you three weeks before travel and can be found in the transfers section of your confirmation. If you havn't booked your flights through Golfbreaks.com please email your flight information to transfers@golfbreaks.com any delays in providing your flight information could result in full cancellation charges. 

Once you have paid your full deposits, your flight information will be stated in the flights section of your confirmation. If you have booked flights independantly they will not appear on your Golfbreaks.com confirmation. 

Driving documents are dependent on your destination. For full  information please visit https://www.gov.uk/driving-abroad

Visa requirements are dependent on your destination. For a full outline of all information please click here

Your Sales Consultant will send you a link with instructions on how to add your Eurotunnel API. If this has not been received please contact us via our ask a question form


Amendments

All changes must be made through the lead booker. Any changes will be dependent on availability, are subject to Golfbreaks.com and supplier cancelation policies. Any changes can be made by contacting us via our ask a question form

Golfbreaks.com do not charge any admin fees when making a change to your booking. Please note depending on the nature of your amendment there may be changes to your package price. 

Non-refundable deposits will be held and supplier cancellation fees may apply. For full details please contact us via our ask a question form.

Any amendments can be made up to the travel date.  All amendments are subject to availability and supplier cancellation policies. Our advice would be to make any amendments before your final balance due date to avoid disappointment and or cancellation charges. 

If you wish to cancel your booking you will need to notify the customer service department immediatley. Refunds will be subject to venue cancellation policies, please note deposits are non-refundable. For full details please contact us via our ask a question form.

Our full terms and conditions can be found here.


Payments

In order to secure your booking there is a non-refundable deposit of £35 per person for UK bookings and £50 per person for all overseas bookings. There might be additional deposits required for certain suppliers to secure the booking. You will be made aware of this by your sales consultant at the time of booking.

You can make a payment online by logging into your account. Party members can also make an individual payment online, to do this send them the payment link which is found on your confirmation. Full payment terms can be found here.

Your final balance for your break is required 6 weeks prior to your departure date for UK bookings and 8 weeks’ prior for all overseas bookings not in the UK. Please check your confirmation for your balance deadlines.

Party members can make an individual payment online, to do this send them the payment link which is found on your confirmation or on your booking summary online. To view online login here.

If you are having problems making payments online please contact us via our ask a question form.

The lead organiser can track all the payments made via their online account. To view these log in here. Payment confirmation emails will only be sent once full deposit or full balance has been recieved. 

We are a VAT registered company. However, we do not operate on the standard VAT scheme, but instead on the Tour Operators Margin Scheme (TOMS), as opposed to claiming VAT on our purchases and paying VAT on our sales therefore we are unable to provide a VAT receipt.

All deposits are non-refundable.

Yes, when paying with vouchers over the phone please provide all voucher reference numbers to your Consultant.

To pay using a Golfbreaks.com gift voucher please contact us via our ask a question form and include the voucher numbers in the form. For full terms and conditions click here.

Yes, for more information about earning and spending points, please see our Breakpoints FAQ's page.


Breakpoints, Vouchers & Promotions

Yes, we offer a loyalty scheme. You earn 1 point for every £10 that you spend with us on a golf break on Golfbreaks.com. For more information about earning and spending points, please see our Breakpoints FAQ's page

Breakpoints are awarded to your account upon completion of your trip. Full details can be found here.

Pending points are non-redeemable. Points will become available to spend once you have returned from the trip they were earned on. For full terms and conditions please click here.

Once you have created a Golfbreaks account you will receive an email to opt in to the Breakpoints loyalty scheme. Follow the instructions on the email and you can start collecting Breakpoints with your next booking. Click here to create a new account

Breakpoints cannot be reinstated. To earn Breakpoints, please make sure you are fully registered before you travel. For full terms and conditions please click here.

You can view how many Breakpoints you have by logging into your Golfbreaks account online. You can log in here.

You can buy gift vouchers as credit for a golf break here. Vouchers are available in £25, £50 and £100 denominations.

The expiry date can be found on the voucher issued. Vouchers expire one year after the purchase date, please note the booking travel date can be outside this period. 

Promotional terms and conditions can be found here.

To redeem a promotion please quote the code at the time of booking. Only one promotion can be used per booking.


My Account

If you are having issues logging in, we recommend you first try resetting your password by using the forgotten password link. If the problem persists, please contact us via our ask a question form.

If you haven't received your confirmation please check your junk folder. If you still cannot locate your confirmation please contact us via our ask a question form.

If you would like a copy of our brochure you can access them here.

If you wish to amend any details on your account, you can do so on your customer portal under the 'my details' tab. Please log in here.


My Booking

Booked breaks can be price matched up to 24 hours after booking, subject to proof of quoted prices being forwarded to your Sales Consultant.

Golfbreaks.com is ATOL protected. Many of the flights and flight-inclusive holidays on our website are financially protected by the ATOL scheme. If your trip is covered, you will receive a certificate noting which parts are ATOL protected. For more information, visit our terms and condtions.

Bookings already made will be charged at the rate given at time of booking. If you are in the quoting process and the exchange rate changes, your quoted price may be subject to change. 

Travel insurance is not included with your booking. We do advise that you purchase travel insurance for your golf break.

You can book online with some of our UK suppliers. Those venues with packages available for online booking will have a 'book now' option.