EU Travel Consultant - Full Time Position
Role Overview: As a Travel Consultant at Golfbreaks you will have overall responsibility for handling leads from initial enquiry through to booking stage whilst offering specialist knowledge of our products to customers.
Key Responsibilities: Sales Ability
- Show a thorough understanding of and ability to implement the Golfbreaks sales cycle.
- Use a consultative sales approach and have the ability to correctly question clients on their wants and needs.
- Effectively pitch breaks and packages to clients, highlighting the key USP’s each venue/package offers and relaying to the customer why this is the perfect break for them.
- Use suitable closing skills, showcase a solution based mind set and strong objection handling skills to ensure Golfbreaks wins the business over our competitors.
- Demonstrate excellent attention to detail to ensure bookings are made accurately with a seamless handover to our customer service team.
Specialist Product Knowledge:
- Understand the key regions and venues within the relevant sector so you are a true product expert that our customers can lean on for market leading advice.
- Show a strong knowledge of all our offers and which venues are best suited to different client types.
- Offer clients a true consultancy/advice service. This includes all logistical elements of the trip including transport to venues and whilst on site.
- Ability to package and build quotes utilising the best rates/offers available at any given time.
Organisation
- Show a thorough understanding of pipeline management and how to utilise internal system to manage your workload.
- Effectively manage time to ensure all sales leads are given exceptional service levels.
- Have the ability to prioritise what is required to ensure we maximise our conversion rates and work on leads in the right order.
- Maintain high activity levels at all times to ensure our clients receive market leading levels of service
Communication Skills
- High levels of both written and verbal communication skills are essential.
- The ability to build rapport with a wide range of clients and understanding different personality types.
- Building strong client, venue and internal relationships.
Sales Motivation
- Must thrive working in a target/sales related environment.
- Have a self-motivated attitude.
- Show the ability and track record to set goals and achieve these.
- A willingness to learn.
- An interest and passion for sales and the travel industry is essential. Playing golf is an advantage but not a pre-requisite
What we can offer you…
- Well-being days (half a day each month)
- Employee Assistance Program – 24-hour confidential helpline
- Opportunity to enrol in our Private Healthcare
- Opportunity to buy up to 5 days holiday
- Enhanced Maternity, Paternity, and Adoption Leave
- Perkbox discounts and freebies
- Cycle to work scheme
- EV cars through salary sacrifice
- Free eye tests with Specsavers
- Staff discounts on hotels and golf courses
- Exclusive staff discount on Callaway and TravisMathew golf apparel
- Opportunity for hybrid working
Company Profile: Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise an extensive range of golf breaks, holidays, and tournament experiences and so far, have sent over 3 million golfers to more than 2,500 resorts and golf courses worldwide.
With over 25 years’ experience, we are the world’s number 1 rated golf tour operator with over 90,000 5-star reviews. We are renowned for delivering outstanding choice, value and service, whilst providing the reassurance and security of booking with a fully bonded travel company (both ABTOT and ATOL in the UK).
We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.
