Travel Coordinator

Do you have what it takes to offer world-class customer service? If so, you could be the perfect candidate for an exciting opportunity in our fast-paced and people-oriented customer service team.

The Travel Coordinator role ensures no two days are the same, you will be liaising with a number of hotels and resorts around the world, whilst dealing with a range of client travel requests.

Golfbreaks offers you a full training programme to allow you to feel confident and equipped with the tools to be able to offer a first-class service to our customers.

What you will be doing…

• Management of existing bookings – communicating with customers when dealing with amendments to the booking and offering new quotes for any changes.
• Provide a high level of after-sales service to clients by organising any ‘extras’ and answering any questions about an existing booking.
• Supporting with the client online journey, including portal queries.
• Full Omni channel communication with clients, such as inbound and outbound calls, email, live chat and cases.
• Supporting with the administration of a booking, including but not limited to collecting balances, completing supplier confirmations, collecting travel information and rooming lists.
• Handle any negative feedback and customer issues that may occur prior to, during or after the golf break bookings.
• Assisting the sales teams with incoming enquiries and providing an excellent referral service.

What we are looking for…

• Outstanding communication skills – both written and verbal.
• Excellent attention to detail and a methodical approach to work.
• A positive, can-do attitude with enthusiasm for delivering great customer service.
• A proactive mindset with the drive to go above and beyond for clients.
• A strong team player who contributes to shared goals and team success.
• Golf knowledge is a bonus—but not essential. Passion, personality, and customer focus are what we value most.

What we can offer you…

• Well-being days (half a day each month)
• Employee Assistance Program – 24-hour confidential helpline
• Opportunity to enrol in our Private Healthcare
• Opportunity to buy up to 5 days holiday
• Enhanced Maternity, Paternity, and Adoption Leave
• Perkbox discounts and freebies
• Cycle to work scheme
• EV cars through salary sacrifice
• Free eye tests with Specsavers
• Staff discounts on hotels and golf courses
• Exclusive staff discount on Callaway and Travis Mathew golf apparel
• Opportunity for hybrid working

Company Profile: Golfbreaks was formed in 1998 by Chief Executive Andrew Stanley. We organise an extensive range of golf breaks, holidays, and tournament experiences, and so far, have sent over 3 million golfers to more than 2,500 resorts and golf courses worldwide.

With over 25 years’ experience, we are the world’s number 1 rated golf tour operator with over 90,000 5-star reviews. We are renowned for delivering outstanding choice, value and service, whilst providing the reassurance and security of booking with a fully bonded travel company (both ABTOT and ATOL in the UK).

We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina, and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.