Travel Coordinator - Pro Travel - Full Time Position
Role Overview: Are you passionate about travel, sports, or leisure? Do you thrive in a fast-paced, people-focused environment? If so, we have an exciting opportunity to join our dynamic Pro Travel team at Golfbreaks – the World’s #1 rated golf tour operator.
As a Travel Coordinator, you’ll play a key role in delivering exceptional customer service to our valued PGA Professional clients. Every day is different – from liaising with world-class hotels and golf resorts to managing bespoke travel requests and ensuring every detail of a booking runs smoothly.
With full training provided, you’ll be supported from day one and equipped with all the tools you need to offer a first-class experience to our customers.
Key Responsibilities:
- Manage existing bookings, including processing amendments and providing updated pricing.
- Deliver high-quality after-sales service by arranging extras and answering client queries.
- Support clients with our online portal and digital journey.
- Communicate across multiple channels, including phone, email, WhatsApp, and case management systems.
- Handle booking administration, including collecting balances, confirming supplier arrangements, and gathering essential travel details and rooming lists.
- Address any client issues or feedback before, during, or after their golf break.
- Support the sales team with inbound enquiries and provide a seamless handover for new leads.
What We're Looking For… Essential Skills & Attributes
- Excellent written and verbal communication skills.
- Strong attention to detail.
- A positive, proactive, and enthusiastic approach.
- Outstanding time management and organisational abilities.
- A customer-first mindset, with the drive to exceed expectations.
- Confidence in presenting products tailored to client needs.
- Team-player mentality, eager to contribute to shared goals.
- A willingness to learn and grow within the role.
Desirable Experience
- Interest in golf (playing experience is a bonus, but not essential).
- Background in a target-driven or sales environment.
- Previous experience in a customer-facing role.
What we can offer you…
- Well-being days (half a day each month)
- Employee Assistance Program – 24-hour confidential helpline
- Opportunity to enrol in our Private Healthcare
- Opportunity to buy up to 5 days holiday
- Enhanced Maternity, Paternity, and Adoption Leave
- Perkbox discounts and freebies
- Cycle to work scheme
- EV cars through salary sacrifice
- Free eye tests with Specsavers
- Staff discounts on hotels and golf courses
- Exclusive staff discount on Callaway and TravisMathew golf apparel
- Royal Ascot and Sunningdale Heath golf course discount
- Opportunity for hybrid working
Company Profile Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. We organise golf breaks, holidays, and tournament experiences for more than 230,000 golfers, at over 2,500 resorts and golf courses worldwide, annually.
As the Official Golf Tourism Operator of the PGA TOUR with over 25 years’ experience, we are The Golf Travel Experts, known for delivering outstanding choice, value, and service, with the reassurance and security of booking with a fully bonded travel company (ATOL and ABTOT in the UK).
We have 140+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.
