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Golfbreaks.com

Terms and Conditions

Golfbreaks.com is ABTA bonded


ABTA Logo

Golfbreaks.com is a member of ABTA (The Travel Association), the UK's premier trade association for tour operators and travel agents. Our membership of ABTA acts as an assurance to our customers of the high standards that we offer ensuring you can book with confidence. All the package holidays we sell are covered by a scheme protecting your money in the event of our insolvency. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. As a member of ABTA we are subject to the ABTA Code of Conduct. Please visit www.abta.com for further details.

Golfbreaks.com is ATOL bonded


Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to:  www.atol.org.uk/ATOLCertificate 

Booking Conditions


The website Golfbreaks.com is owned and operated by Golfbreaks Limited ("we" or "us"), which is registered with company number 03571913 and has its registered office at Minton Place, Victoria Street, Windsor, SL4 1EG. We are a member of ABTA (membership number W8130) and have an Air Travel Organiser's Licence (“ATOL”) (Licence number 10374).

The booking conditions which apply to your booking will vary depending on the type of golf break you decide to book. We accept bookings for two types of break.

(a) The first type of break is a "UK Hotel Booking", where you book hotel accommodation with golf in the UK and the golf element is part of the hotel’s facilities, for example the hotel has its own golf course ("hotel" in these booking conditions includes hotels, self-catering accommodation and any other accommodation you may book with us). In arranging these bookings, we will act as an agent for the hotel and arrange for you to enter into a contract with the hotel. Sections A and B of these booking conditions will apply to your booking.

b) The second type of break is a "Package Booking", which will include all bookings you make with us other than UK Hotel Bookings. These types of bookings are package holidays and so the provisions (and the financial protection requirements) of the Package Travel Regulations 1992 will apply. In arranging these bookings, we will act as a principal and so your contract will be with us. Sections A and C of these booking conditions will apply to your booking.

Please read the following booking conditions carefully as you will be bound by them. We recommend that you print off a copy and keep them with your booking confirmation.

Section A – Applicable to all bookings

1. Accuracy

Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) in our brochures, on our website (www.golfbreaks.com), in our email newsletters and quotes, and in our promotional material and printed media, regrettably changes and errors occasionally occur. We will therefore confirm the details of your chosen break (including the price) at the time of booking.

2. Price and Payment

We reserve the right to alter the price of any golf break, not limited to any pricing error, and we will advise you of the current price of the golf break before any booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.

A non-refundable deposit of £35 per person for UK breaks, £50 per person for European breaks and £75 per person for all other international breaks must be paid at the time of booking. We reserve the right to ask for an additional amount for certain bookings where we need to pre-pay to the supplier an additional sum to secure your booking, in particular where your booking includes a flight. The balance of the price of your break must be paid no later than 6 weeks for UK breaks, and 8 weeks for overseas breaks, before the date your contracted break is due to commence (the “Balance Due Date”). In some cases bookings may require full payment more than 8 weeks in advance of your golf break, in particular, bookings which include flights, however this will be advised to you at the time of booking. All bookings made via our online booking facility require payment in full at the time of booking. Bookings made less than 6 weeks for UK breaks, and less than 8 weeks for overseas breaks, before the date the break is due to commence must be paid in full at the time of booking. If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, we, or where we are acting as agent, the hotel reserve the right to cancel your booking and retain your deposit paid.

The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your break as set out in your booking confirmation. You must pay the hotel directly for such additional services. These may include spa treatments, purchases from pro shops and any meals and drinks not stated to be included in the price of your break.

3. Payment methods

Payments can be made online through our secure customer portal using both debit and credit cards (including MasterCard, Visa and American Express), or over the telephone through our sales and customer service teams. We also accept bank transfers and cheques, made payable to Golfbreaks Limited, as long as we receive them within our normal payment terms stated in section 2. Please clearly use your booking number as a reference for bank transfers or on the back of a cheque.

For all bookings made after 18th July 2017, there are no surcharges for using personal debit or credit cards, however there is a 2% charge for the use of commercial business cards.

For any bookings made on or before 18th July 2017, there is a 1.5% surcharge for balance payments on all credit cards made over the telephone and a 2% charge for the use of commercial business cards. For these bookings, there are no surcharges for using debit cards, or paying online through our secure customer portal.

We take all reasonable care to ensure our website is secure but, unless we have been negligent, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website.

By entering your payment details, you confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be able to process your booking.

4. Booking and Confirmation of Booking

You can make a booking for a golf break by either telephoning our Sales office on 0800 279 7988, sending us an enquiry about a break using our “Enquire Now” button or, for some of our breaks, using our online booking facility which enables you to book and pay online. You must be 18 years or over to make a booking and all bookings are subject to availability.

If you send us an enquiry about a break using our Enquire Now service, we will acknowledge receipt of your enquiry as soon as possible and then telephone or email you with availability and any other details you require. If you want to go ahead and book your break, we will take payment over the telephone.

For bookings made and paid for online, we will send you an acknowledgement of receipt of your booking request together with a booking reference by email.

After we have taken payment, we will then email you (or send by post, if requested) a booking confirmation, which will set out full details of your booking and show any remaining balance to be paid and the date by which it is due (note that full payment is usually taken at the time of booking for online bookings). For Package Bookings, whether by telephone, by email or online, a contract between you and us will only exist when we issue the booking confirmation. For UK Hotel Bookings whether by telephone, by e-mail or online, a contract between you and the hotel will only exist when we issue the booking confirmation. Please check the booking confirmation carefully as soon as you receive it paying special attention to the room type and tee times. Please contact us within 72 hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.

Group Bookings:

Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due in accordance with the contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.

5. If you have a Complaint

If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible who will endeavour to put things right. If you fail to follow this procedure, they (and we) will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights. If the matter cannot be resolved locally, please write to our Customer Services Department at Minton Place, Victoria Street, Windsor, SL4 1EG, giving your booking reference and all other relevant information within 28 days of returning home.

6. ABTA

We are a member of ABTA, with membership number W8130. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme does not apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can, however, deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within 18 months of the date of return from your holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have
the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on ABTA’s website at www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

7. Insurance

We consider adequate travel insurance to be essential. Details of a comprehensive insurance policy with Essential Travel Limited that provides additional golf cover can be accessed via the link on our website. Essential Travel insurance policies are underwritten by AXA Travel Insurance. Both Essential Travel Limited and AXA Insurance UK plc are authorised and regulated by the Financial Services Authority. Golfbreaks.com is exempt from authorisation by virtue of being an Introducer Appointed Representative (IAR) of Essential Travel Limited.

If you decide not to purchase this insurance, or it is unavailable, you must ensure that any alternative policy you purchase covers as a minimum the cost of cancellation by you or, if you have taken a non-UK break the full costs that could be incurred in the event of you suffering an accident or illness, including repatriation. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the UK breaks we feature. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your break. We do not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.

8. Special Requests and Medical Issues

If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

If you or any member of your party has any medical issue or disability that may require assistance, please tell us before you book or, if diagnosed after you confirm your booking, as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

9. Delays

In the event of delays to your transportation, the provision of refreshments is governed by the individual operator's policy or in the case of flight delays, by European regulations.

We cannot accept liability for any delays due to arrangements you make for air travel or any other transportation not booked with us. Where you have booked your flights through us as part of your booking, any compensation that may be due from us shall be offset by any payment that you receive from the airline or other third party (see Section 21(5) below for further details).

10. Force Majeure

In these booking conditions, "force majeure" means any event which we or the supplier could not, even with all due care, foresee or forestall. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our or our suppliers’ control.

11. Data Protection

When you make a booking for a golf break, we will need to use your personal data such as name and address to make the travel arrangements for your break and otherwise as necessary to ensure that your booking contract is performed. This will usually require us to pass your personal data on to relevant third party suppliers of your travel arrangements such as hotels, airlines, transport providers, ground agents and destination management companies so that they can fulfil their part of your travel arrangements.

In order to fulfil your booking, we may also need to provide your personal data to security or credit checking companies, credit and debit card companies in order to take payment for your booking and to regulatory or public authorities such as customs or immigration if required by them, or as required by law.

Where we need to disclose your information to a third party for the fulfilment of your travel booking, we require that third party to have appropriate technical and organisational measures in place to protect your personal data and to process your data in accordance with our instructions and the applicable data protection laws.

Many of our travel suppliers are located outside of the European Economic Area (EEA). This will be the case where you book a golf break or tour that is based outside of the EEA, such as the USA or one of our other worldwide destinations. Where we need to transfer your data to a third party supplier or service provider based in a country located outside of the EEA, in order to fulfil your booking, or for the purposes of the third party providing us with a service, we will ensure that either the country to which the data is to be transferred has an adequate level of protection for data (as determined by the European Commission) or we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.  Where a supplier or service provider is based in the US, we may transfer data to them if they have certified to the Privacy Shield Framework Principles which requires them to provide similar protection to personal data shared between the Europe and the US. Please contact us if you would like further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Health and mobility information that you provide to us will only be used with your explicit consent and for the purpose of ensuring that we can provide you with a safe holiday that is appropriate taking into account any special needs that you have disclosed to us. 

12. Governing Law and Jurisdiction

This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with English law. The Courts of England and Wales shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract, except that you may elect to choose resolution by arbitration under the ABTA Arbitration Scheme (if the Scheme is available for the claim in question) – see Section 6. If you are a resident of Scotland or Northern Ireland, you may choose the law and jurisdiction of Scotland or Northern Ireland instead.

Section B – Applicable only to UK Hotel Bookings

13. Your Contract with the hotel

When you make a UK Hotel Booking, we will act as an agent in the booking of your hotel accommodation. Your contract will be with the hotel provider/owner (referred to from now on as the hotel) and their booking conditions will apply, copies of which are available from us. We advise you to obtain and read those. As agent, we accept no responsibility for the provision of the accommodation by the hotel (including its facilities and services) with whom you have a contract. All hotel accommodation that we provide or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the hotel. We are authorised to accept that offer on behalf of the hotel or to reject it.

14. Amendment or cancellation by you

If, once the booking confirmation has been issued, you wish to change your booking in any way or cancel your booking, the person who originally booked the break (the lead name) must notify us in writing by email, post or fax. All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request.

The hotel may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the booking). Please contact sales@golfbreaks.com or your allocated customer service agent at Golfbreaks prior to confirming your break in order to find out your hotel or golf course’s specific amendment and cancellation policy.

In addition, we may incur losses and costs in amending or cancelling confirmed bookings, particularly if such amendments or cancellations occur close to the departure date, and in these circumstances you will be charged an amendment or cancellation fee reflecting the losses and costs we incur. If you cancel your break or the number in your group booking reduces before the departure date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you wish to transfer your UK Hotel Booking to a European venue or vice versa, an amendment fee of £20 per person will apply.

Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy (see Section 7), you may be able to reclaim these charges.

15. Amendment or cancellation by the hotel

In the event of an amendment or cancellation by the hotel, we will inform you as soon as reasonably possible. If the hotel offers alternative accommodation or a refund, you will need to let us know your choice within the time frame stipulated by the hotel. If you fail to do so the hotel is entitled to assume you wish to receive a full refund.

16. Our liability to you

Your contract is with the hotel and its booking conditions apply. As agent, we accept no responsibility for the provision of the accommodation (including all facilities and services) by the hotel. Our responsibilities are limited to making the booking in line with your instructions. We also do not accept responsibility for any information about the hotel that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Section C – Applicable only to Package Bookings

17. Your Contract with us

When you make a Package Booking with us, your contract will be with us.

Your package contract includes all the travel arrangements that we make for you including your hotel stay, pre-arranged golf rounds, transport and transfers and any other travel services that are stated on your booking confirmation (see Section 4 “Booking and Booking Confirmation”).

You can make bookings for car hire, transfers, airport parking and club hire, as well as purchase foreign exchange, insurance and flights with some leading travel providers using our links to the websites of these providers in the Travel Extras section of our website. Please see our Terms of Use, which apply in relation to the third party websites listed. Any bookings you make with these providers are made directly with the providers via their websites. They do not form part of your booking with us and are governed by the terms and conditions of the third party provider which are on the website of the provider or available from the provider on request. We do not have any liability whatsoever in relation to any services that you book with these third party providers.

Please note that there is a link on our website to www.skyscanner.net, an independent website which displays information about flight deals available on the internet for the destination you require. Skyscanner allows you to connect to third party air travel providers including airlines to book flights. If you book a flight this way your contract will be with the third party travel provider and not with Golfbreaks. Accordingly your flight will not be protected by Golfbreaks’ ATOL, but may come under the third party’s ATOL – please check the third party’s terms and conditions carefully. Please note that flights purchased directly from an airline will not have ATOL protection.

18. Price

After your booking is confirmed, we may vary the price of your break solely to allow for variations in: (i) transportation costs including the cost of fuel, (ii) dues, taxes (including VAT) or charges for services such as landing taxes or embarkation and disembarkation fees at ports and airports; and (iii) the exchange rate applied to your break. No price variation will be made less than 30 days before the start of your break and we will absorb part of any increase equivalent to 2% of the original cost of your break, which excludes insurance premiums and amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

19. Cancellations/Amendments by You

If, once the booking confirmation has been issued, you wish to change your booking in any way (for instance to the numbers of persons in your group booking, transfer your break to another person) or cancel your break, the person who originally booked the break (the lead name) must notify us in writing by email, post or fax.

We may incur losses and costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances you will be charged a cancellation fee reflecting the losses and costs we incur. If you cancel your break or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your break depending on the cancellation costs we incur to our suppliers, how close your cancellation is to your departure date and our ability to resell cancelled bookings. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid, and will refund to you the difference (if any). Please contact sales@golfbreaks.com or your allocated customer service agent at Golfbreaks prior to confirming your break in order to find out your hotel or golf course’s specific cancellation policy. Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy (see Section 7), you may be able to reclaim these charges.

All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that we receive 14 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the break. We may require satisfactory evidence before agreeing to the transfer. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs we incur in making the amendment. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply. If you wish to transfer your UK Package Booking to a European venue or vice versa, an amendment fee of £20 per person will apply.

20. Cancellations/Amendments by Us

Occasionally, we have to make changes to, and correct errors in, our brochures and on our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However we will not cancel your booking after the Balance Due Date, except for reasons of force majeure (as defined in Section 10) or failure by you to pay the final balance by the Balance Due Date.

Most changes are minor and we will advise you of them at the earliest possible date. Occasionally, we have to make a "significant change" and we will tell you of any such change as soon as reasonably possible if there is time before departure. If we make a significant change or cancel your break, we will offer you the choice of the following options:-

1. accepting the changed arrangements; or

2. purchasing an alternative break from us, if available. (We will try to offer you an alternative break of equivalent or higher standard for which you will not be asked to pay any more than the price of the original break. If we can only offer you an alternative which is cheaper than the original one, we will refund the price difference); or

3. Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

In addition, if we have to make a significant change to or cancel your booking, we will pay you compensation, if appropriate. However, compensation will not be payable where we are forced to make a change or cancel as a result of force majeure (as defined in Section 10) or if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time). Any amendment or cancellation fees you incur in terms of other agreements you have made with other providers under separate contracts are not claimable from us.

If any air arrangements included in your booking with us are altered due to force majeure (as defined in Section 10), we reserve the right (where possible) to re-book you and any other members of your group on a suitable alternative flight or air carrier. We cannot guarantee that the routing or type of aircraft utilised will be the same as originally booked.

Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions. Please see the Inclement Weather policy on our website which is incorporated into these Booking Conditions and forms part of your contract.

21. Our Liability to You

(1) We promise to make sure that the booking arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted booking arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted booking arrangements and, in the case of your contracted booking arrangements not being provided as promised or proving to be deficient, that this has affected your enjoyment of your break. Please note it is your responsibility to show that reasonable skill and care has not been used and that your enjoyment of the break has been affected if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

1. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
2. the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
3. unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
4. an event of 'force majeure' (as defined in Section 10)

However, in these circumstances we will still provide you with prompt assistance if you are in difficulty.

(3) We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in any of our brochures as being included in the price of your break and we have not agreed to arrange them. This also includes services that you have purchased or booked with a third party provider through the Travel Extras section of our website.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract, and the laws and regulations of the country in which your claim or complaint occurred, will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the UK laws and regulations that would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable customer to refuse to take the break in question.

(5) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your booking. In addition, where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited in accordance with:

(a) the contractual terms of carriage of the companies that provide the transportation for your break (and such terms are incorporated into this contract); and
(b) any applicable international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

Copies of the contractual terms of the suppliers of your break and the applicable international conventions are available from us on request.

Under European regulations, in the event of denied boarding, cancellation or delay to your flight after you have checked in, you may be entitled to compensation from your airline. If you are unhappy with your airline’s response, you may complain to the Air Transport User’s Council (telephone 0207 240 6061). Any entitlement to compensation from Golfbreaks shall be offset by any payment made to you by your airline or third party.

(6) We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description which (a) on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you and (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.

(7) You must provide us and our insurers with all the assistance that we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint (see Section 5 “Complaints” above). If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to co-operate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

22. Passports, Visas and Health

We offer guidance on our website on passport and visa requirements for British citizens - click here to find out more. It is your responsibility to ensure that you have the correct travel documentation for your destination and we do not accept any liability if you are refused transportation by any carrier or entry into any country due to your failure to carry correct documentation.

If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

The Foreign and Commonwealth Office provides up to date information to help you make an informed decision about travelling abroad. Visit www.gov.uk/foreign-travel-advice for further information.

Health requirements for travelling abroad change, and you should check the up-to-date position in good time before departure by visiting the travel advice section on the Department of Health’s website or by checking the recommended practice with your GP, practice nurse or travel health clinic. We can advise you on any compulsory health requirements if you are travelling abroad for your break.

23. Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on your ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid to you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you claimed under the ATOL scheme.

For further information please visit the ATOL website at www.atol.org.uk

Monies that you pay to us for golf packages that do not include flights are financially protected by our ABTA bond in the event of our insolvency. This means that if, in the unlikely event of our insolvency, your package can’t be provided, you will receive a refund of any money that you have paid to us in advance of your booking, or if your break has started, arrangements will be made for you to be repatriated.

Copyright © 1999-2018 Golfbreaks Ltd

Published 30th May 2018 

 
Tee Times | Playing Conditions | Handicap Certificates | Dress Code | Behaviour | Inclement Weather Policy | Travel Crossing Information

Important Golfing Extras

The following extra information has been compiled through our experience of booking golfing breaks over the past 10 years. Please read carefully, as it will help ensure that your expectations are met and that our commitment to you is within our control.

Tee Times

We will do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times are based on playing in four-balls and therefore you may be paired up with other golfers on the day. Resort courses are usually very busy in the high season and you should expect between a 4 and 4.5 hour round as a reasonable pace of play although this can be slower in extremely busy times. We cannot be held responsible for slow play on a golf course.

Playing Conditions

Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at such short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the course during your break.

Handicap Certificates

Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.

Dress Code

Appropriate dress and footwear should be worn at all times on the course and in the clubhouse (as per the information included in your confirmation). Certain hotels require dress code for dinner and this will be advised at the time of booking and in the extra notes on your booking confirmation. We cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play or dine due to inappropriate attire.

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Inclement Weather Policy

As adverse weather is inevitable during the course of the year hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.

In the event of this happening our Inclement Weather policy is as follows:

1. Prior to arrival date

Details of each golf courses inclement weather policy are available from our sales team - phone: 0800 274 9423 or email: sales@golfbreaks.com

If requested to do so we will call and check the status of the golf course on your behalf. Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your golf break; however price supplements may be incurred depending on when your break is re-booked for. No refunds are available under any circumstance for cancellations made due to course closure.

2. During your golf break:

Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course.

If you are unable to play golf on your break due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the break. It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee and with many of our winter breaks the golf element is considered complimentary.

Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.

We cannot be held responsible should inclement weather prevail.

Channel Crossing Travel Information

Please take a minute to familiarise yourself with the appropriate information below if any of your travel elements have been booked through Golfbreaks.com.

Eurotunnel

In order to check-in, you will need the following:

  • Eurotunnel confirmation with booking reference number*
  • Valid passport for each passenger
  • A Driving license for each Vehicle Driver
  • Proof of Car insurance
  • Car registration documents

*Your booking reference number is included with your travel documents. Please quote your booking reference number when you check-in to receive your ticket. Alternatively, proceed to the self check-in lane, and you will obtain a booking pass by typing your eight-digit Eurotunnel booking reference on the machine.

You must arrive at least 45 minutes prior to your booked departure time, to allow for check-in procedures and passport control.

Notes:

  • French law requires you carry a driving license, proof of insurance and car registration documents at all times whilst driving.
  • Vehicles powered by LPG and dual-powered vehicles will not be accepted on Eurotunnel.
  • Please be aware that the Eurotunnel train on which you are booked is the train on which you should travel. There is a two hour "grace period" either side, during which you will be placed on the next available train (depending on space). If you arrive outside this period, Eurotunnel will make every effort to get you a crossing as soon as possible, although this may involve a considerable wait and/or an increase in price. We therefore strongly advise that, where possible, any changes to your travel arrangements are made with us as early as possible (preferably before the day of travel), so as to avoid any complications at the terminal.


Cancellation Conditions:

  • If any Eurotunnel cancellation is made less than 14 days before the date of outward travel, the full Eurotunnel rate shall be charged.
  • If any Eurotunnel cancellation is made between 14 and 56 days before the date of outward travel, 50% of the Eurotunnel rate shall be charged.


P&O Ferries

Your booking reference number is included with your travel documents. Please quote your booking reference number when you check-in to receive your ticket.

In order to check-in, you will need the following:

  • Confirmation with booking reference number
  • Valid passport for each passenger
  • A Driving license for each Vehicle Driver
  • Proof of Car insurance
  • Car registration documents


Dover-Calais: check-in is 1 hour prior to departure. 
Calais-Dover: check-in is 45 minutes prior to departure.

Brittany Ferries

Your booking reference number is included with your travel documents. Please quote your booking reference number when you check-in to receive your ticket.

In order to check-in, you will need the following:

  • Confirmation with booking reference number
  • Valid passport for each passenger
  • A Driving license for each Vehicle Driver
  • Proof of Car insurance
  • Car registration documents


Check in is 45 minutes prior to departure.

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