Covid-19 information for UK & Ireland breaks

With over 2,500 hotels and golf courses available throughout our website, it is not possible to provide a full and conclusive list of measures that each venue has implemented as they have reopened.

Despite all Covid-19 restrictions being lifted with England, please be prepared that you may still encounter any of the following changes whilst on your break:

What to expect on your UK break?

Around the hotel:

  • If you would feel more comfortable please do take a face mask to wear around the hotel.
  • Some venues may ask you to pre-register on an app to speed up check-in processes.
  • For additional security, your temperature may be taken upon arrival.
  • Venues will continue with implemented social distancing measures throughout the complex.
  • Rigorous cleaning protocols are likely to have been put in place for guest's safety which may affect check-in / out times.

Hotel Facilities:

  • Most venues will accept cash but contactless payments on debit/credit cards will likely be the preferred option.
  • There may be changes to restaurant layouts and dining options on-site which differ from what is stipulated on your booking summary in the portal.
  • Please check at reception for any parts of your trip that may need times pre booking on site such as leisure facilities, breakfast and dinner. We cannot guarantee all leisure facilities will be open.
  • Government guidelines stipulate that spas, gyms and indoor pools can open safely. Please check with reception to see if these facilities will be available during your visit.
  • Bar areas are likely to be open albeit with table service may continue to be the preferred option.

On the Course:

  • Whilst on the golf course please follow the “Play safe, Stay safe” guidelines as laid out by England Golf courses will implement social distancing measures. Click here to view

What are your options?

We are working extremely hard to ensure that none of our customers are affected financially. Below are the options available to you in order to minimise any financial impact for you or your group.

  • Bookings unaffected by closures are still going ahead as planned, this means any payments or administration work (e.g. rooming lists) for a booking are still required.
  • If you wish to cancel a booking for any reason resulting in a disinclination to travel, your deposits remain non-refundable and you may incur supplier cancellation charges as per our terms and conditions. To view our terms and conditions please click here.

Making changes to your existing booking

  • We are able to make changes to your existing booking without penalty up to 28 days prior to travel (some exceptions do apply, which you would have been made aware of at the time of booking).
  • If you are due to travel within 28 days, please contact us to find out how we can support you as there may be supplier cancellation charges.
  • If you are not scheduled to travel for 8 or more weeks, we would advise that you wait to see what the guidance is as we get closer to your travel date. The advice is constantly evolving, and we are regularly monitoring it. We can look to make changes earlier, however, we are prioritising imminent travel so appreciate your patience.

We will contact you:

  • If your venue is closed or not operational and you are travelling imminently you will be contacted by our expert advisors to assist you with alternative options.
  • If your trip is not imminent, we will be waiting until closer to the travel date to contact customers that are affected by any current changes.
  • If you have not been contacted by email (please check your junk or spam) or phone - then your venue is open. We are unable to make individual calls to let you know that a venue is open. If you would like to check, we would advise you to visit your venue's website for their latest updates and information.
  • If there is anything that would significantly impact your trip outside of the new Covid-19 expectations, we will be in touch either by email or phone to notify you.


ABTA have created a Coronavirus Q&A page for customers, which is being updated regularly. Visit for further information.

All the information provided on these pages is given in good faith and may be subject to change.

Travelling to Ireland?

The Foreign, Commonwealth & Development Office provides up to date information about travelling abroad found here:

Travelling to Scotland?

The Scottish Government provides up to date information about travelling abroad found here: