Travel Coordinator - Full Time Position

Role Overview: Do you have what it takes to offer world-class customer service? If so, you could be the perfect candidate for an exciting opportunity in our fast-paced and people-oriented customer service team.

The Travel Coordinator role ensures no two days are the same, you will be liaising with a number of hotels and resorts around the world, whilst dealing with a range of client travel requests.

Golfbreaks offers you a full training programme to allow you to feel confident and equipped with the tools to be able to offer a first-class service to our customers.

What you will be doing:

• Management of existing bookings – communicating with customers when dealing with amendments to the booking and offering new quotes for any changes.
• Provide a high level of after-sales service to clients by organising any ‘extras’ and answering any questions about an existing booking.
• Supporting with the client online journey, including portal queries.
• Full Omni channel communication with clients, such as inbound and outbound calls, email, live chat and cases.
• Supporting with the administration of a booking, including but not limited to collecting balances, completing supplier confirmations, collecting travel information and rooming lists.
• Handle any negative feedback and customer issues that may occur prior to, during or after the golf break bookings.
• Assisting the sales teams with incoming enquiries and providing an excellent referral service.

What we are looking for:

• Outstanding communication skills – both written and verbal.
• Excellent attention to detail and a methodical approach to work.
• A positive, can-do attitude with enthusiasm for delivering great customer service.
• A proactive mindset with the drive to go above and beyond for clients.
• A strong team player who contributes to shared goals and team success.
• Golf knowledge is not essential. Passion, personality, and customer focus are what we value most.

What we can offer you:

• Well-being days (half a day each month)
• Employee Assistance Program – 24-hour confidential helpline
• Opportunity to enrol in our Private Healthcare
• Opportunity to buy up to 5 days holiday
• Enhanced Maternity, Paternity, and Adoption Leave
• Perkbox discounts and freebies
• Cycle to work scheme
• EV cars through salary sacrifice
• Free eye tests with Specsavers
• Staff discounts on hotels and golf courses
• Exclusive staff discount on Callaway and TravisMathew golf apparel
• Opportunity for hybrid working

Company Profile: Founded in 1998 by Chief Executive Andrew Stanley, Golfbreaks has grown into a global golf travel business with offices in the UK, US and Scandinavia. We organise an extensive range of golf breaks, holidays and tournament experiences and have sent more than 3 million golfers to over 2,500 resorts and golf courses worldwide.

With over 25 years’ experience, we are the world’s number one rated golf tour operator, with more than 100,000 five-star reviews. Our international reach combines local market knowledge with golf travel expertise, enabling us to deliver outstanding choice, value and service to golfers across the world. In the UK, customers also benefit from the reassurance and security of booking with a fully bonded travel company through both ABTOT and ATOL.

In April 2026, Golfbreaks became part of Sports Tours International, the UK’s largest sports travel group. Following the acquisition, the group’s Golf Holidays Direct brand joined our Windsor operation, bringing two specialist golf travel brands, Golfbreaks and Golf Holidays Direct, under one roof and creating one of the UK’s largest centres of golf travel expertise. While both brands are run from the UK, Golfbreaks is our global brand, serving customers across the UK, North America and Scandinavia.

Today, we have more than 200 people across our golf travel business, with our head office in Windsor, Berkshire, and international offices in Charleston, South Carolina, and Copenhagen, Denmark. Together, these teams underpin our global operations, combining the strengths of an international business with the personal service and regional expertise our customers value.

This new chapter gives us the scale, expertise and backing to accelerate our international growth, while retaining the specialist knowledge, culture and customer focus that have made Golfbreaks so successful.

We reserve the right to close this job application earlier than the stated closing date if a sufficient number of applications are received. We encourage applicants to apply as soon as possible. No agencies please.