- How can I access my bookings?
To manage your bookings please click on the image or booking number that you would like to view on the home page. You will then be able to view the details of your selected booking.
- I am unable to click on a link for one of my bookings
Please note that any bookings made prior to the 3rd March 2006 are not viewable.
- How can I manage my bookings?
You can pay for your booking, enter guest names and create your rooming lists, as well as sending us feedback and amendment requests.
- How do I make payment for my break?
You can make payment for your break by clicking on the relevant link in the Next Steps area or by clicking on the Make Payment link at the bottom of each page. Clicking on either link will bring you through to the Make Payment screen and then follow as below.
- The address details shown are different to the address details of my credit card.
The address details you supplied us with when you made your booking will automatically appear in the Payment screen. If you wish to use a credit or debit card with address details different to the ones shown please change them to the correct billing address for the credit or debit card you will be using.
- At this stage I do not wish to pay the full amount shown, I just wish to make part payment.
If you are not paying the full amount for your break, you can change the amount you wish to pay. Please note that full payment is required 1 calendar month prior to departure for UK bookings and 6 weeks prior to departure for overseas bookings. As per our terms and conditions, we reserve the right to cancel your break if we have not received full payment by the due date.
- Why is there a surcharge showing on my payment?
All payments made by credit card carry a non-negotiable handling charge of 1% if paid online (1.5% if paid by phone). Please note that there is no handling charge for payments made by debit card.
- I have entered my card details and pressed send but I am getting an error.
If you get an error when you press send to process your card details please double check your card details and try again. If you still get an error please call our Customer Service team on 0845 678 2400 selecting option 5, and they will help you with your payment.
- I have made payment for my break but have not received my confirmation.
Your confirmation will not be sent to you until we have received the full balance of your break. If you have made full payment for your break and have not received confirmation within 7 days of having made your payment please contact the Customer Service team on 0845 678 2400 and select option 5, quoting your booking reference number. An up to date Statement of Account is viewable in My Bookings..
- Why do I need to fill in a rooming list?
By providing us with guests names and allocating individuals to rooms you will speed up your check in on arrival at your venue. Most venues insist that they receive this prior to your arrival.
- How do I fill in my rooming list?
- Click Fill in Guest names in the Next Steps area.
- Enter the names of the people in your group; ensuring each person’s name is allocated to the correct package. Where you have people in your party participating in different packages the details and the number of people taking part in each package will be clearly shown.
- Click Continue to Rooming List.
- The Available Guests, room types and the occupancy of each room will be clearly shown. Use the drop down boxes to select the name of the person you wish to allocate to each room.
- Once all guests are allocated to a room click Send to Customer Services. Our Customer Services team will ensure these details are forwarded to the venue.
- How do I change the names of the guests in my group?
If you have already sent us your rooming list or filled out the guest names and you wish to make a change please contact the Customer Services team on 0845 678 2400 and select option 5. It is vital that we have up to date details of the guests in your group.
- How do I request an amendment to or send feedback about my booking?
If you wish to make a change to your booking or provide us with feedback on the service you have received so far, please click on the Contact Us link, which can be found at the bottom of each page. Using the drop down box please either Request an amendment to your booking or Provide us with feedback on our service so far. Please make your comments in the box below and then click send. Your Customer Service agent will then respond to your request within 2 working days.
- I am unable to manage My Bookings.
If you have sent us an amendment request or feedback, you will be unable to make payments or create rooming lists until your Customer Service agent has updated your request. Please note we will endeavour to complete your request within 2 working days. If your query is urgent or if you need to make payment please contact the Customer Service team on 0845 678 2400 and select option 5.
- What details do I need to take with me to the venues?
For Golf breaks to the UK: For most venues, vouchers are not required and will not be sent out to you. Please take your booking confirmation with you. Your tee times and accommodation will be reserved under your name. If, in some cases, a voucher is required, we will include it in your final email travel pack, which is sent on receipt of full payment.
For Golf breaks to Spain/Portugal/France/Italy/Belgium: Both hotels and golf courses will request vouchers on your arrival. These can be found at the bottom of the final email travel pack.
- What is the difference between a twin and a double bedroom?
A twin room contains either 2 single or queen size beds. A double room consists of 1 double or king size bed. Please ensure that you have requested the correct room type, as it may not be possible to change your request at a later date.
- Why have I been charged a single supplement on my booking?
Golfbreaks.com Packages are based on two people sharing a room – either a twin or double room. Where there is only one person in a room, a single supplement will be charged, this charge varies from hotel to hotel.
- What are check in and check out times?
Each hotel specifies their check in and check out times. Your check in time, is the time that the hotel guarantee that you will be able to have full use of your room. If your tee time is earlier than the stated check in time, an early check in can be requested but not guaranteed. Alternatively we suggest that you leave your luggage with the hotel’s reception until your room is ready. Check out is the time that you need to vacate your room. Leaving any later than that time may incur additional charges from the hotel.
- Why do hotels require group bookings to have a set menu?
Some hotels will stipulate that certain group sizes must either pre order their evening meal, or choose from a set menu. This is because the hotels like to offer a high standard of service and ensure that all guests in your group are served in a timely manner.
- My confirmation only shows one tee time when there are more than 4 people in my group?
Your booking confirmation will show the first tee time that has been booked for your group, as well as the number of players in your group. The correct number of consecutive tee times will have been booked to accommodate your party size.
- Does my golf break include breakfast?
Your golf break package is clearly defined in your statement of account, which is found towards the bottom of your booking confirmation. The majority of bookings are on a bed and breakfast, or dinner, bed and breakfast basis unless stated otherwise.
- What are handicap certificates and how do I get one?
Handicap certificates are required at some golf clubs – your sales agent can advise of you of this. A golfing handicap certificate indicates the standard of play of an individual. It is proof to courses that you are an average to experienced player. Handicap certificates can be obtained from your club secretary and the paperwork will need to be produced to the pro shop on request.
- How do I make changes to an existing Golfbreaks booking?
If you need to make an amendment to your current booking, please contact your dedicated customer service agent, whose details can be found on your booking confirmation. Alternatively, please dial 0845 6782400 and choose option 5 to speak to one of the customer service team. If you are a Golfbreaks.com member you can also send amendment requests via the Contact Us section of My Bookings when you log into your Member Area.
Please note that if numbers change so that there is an odd number remaining in the party, single room supplements will apply.
- How do I make a special request?
We will pass any special requests through to the hotel, but we cannot guarantee them.
- What happens if I require an early check in?
An early check in can be requested, but not guaranteed. We can contact the hotel on your behalf.
- What do I do if my vehicle details change prior to my crossing to France?
Eurotunnel: If your vehicle changes for Eurotunnel but the height of the vehicle remains within the limits (over or under 1.85 metres) then there is no need to inform us. If the chosen vehicle is over the height limit of 1.85 m please let us know, and be aware that availability for vehicles over this height may be limited. Brittany Ferries: If your vehicle changes for Brittany Ferries, but the height of the vehicle remains within the limits (over or under 1.83 metres) then there is no need to inform us. If the chosen vehicle is over the height limit of 1.83m then please let us know, and be aware that availability for vehicles over this height may be limited and may incur additional charges. P&O Ferries: Please inform us about all vehicle changes as P&O require the make, model and registration number of all cars.
- What is Golfbreaks.com Cancellation policy?
If numbers are reduced, or a booking cancelled prior to the final balance being paid, then we will retain the non-refundable deposit paid by each person cancelling. If a cancellation is made after a final balance has been paid, this will result in the forfeiture of all monies paid or due at that time.
- What are break points and how do I use them?
For information on Break Points, please clink on the link and this will take you through to our Break Points scheme web page. Details on how to earn and claim points can be found on this page.
- How can I purchase Golfbeaks.com Gift Vouchers?
You can purchase Golfbreaks.com Gift Vouchers online by clicking on this link click here Alternatively, please contact one of our sales staff on 0800 279 7988. Gift vouchers are available in the following denominations: £25, £50, £100 and £200. We also provide venue specific gift vouchers on request.
- What do I do if the golf course closes while I am on my break?
If you are unable to play golf on your break due to course closure we will, without guarantee and at the venues discretion, try and obtain a partial refund or green fee voucher for the golf element of the break. It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee ad with many of our winter breaks the golf element is considered complimentary. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.
- If at any point I am not satisfied with the service I receive, how do I communicate this to you?
Please contact our customer service department 0845 678 2400, or alternatively contact us by email at mailto:sales@golfbreaks.com or by writing to Golfbreaks.com, 2 Windsor Dials, Arthur Road, Windsor, Berks. SL4 1RS.