Watford High expectations, appreciate excellence
- Overall we though the hotel was excellent and would have given straight 10s had it not been for the problem at the end.
You will notice that I gave the food rating only a 2. We had a problem with the sandwiches on our last day. They charged 25 of us £6.50pp which I questioned as being expensive when I pre booked them. They assured me they would be good with plenty of sandwiches, crisps and salad. After playing 18 holes of golf, before driving home, we were presented with one plate of sandwiches and 2 bowls of lettuce leaves for the 2 ladies having a salad. No crisps or salad for the rest of us. I had a 1/4 of a sandwich to eat. We complained and one more plate of dry quickly made sandwiches arrived. When we complained again they said they would send more, but everyone was leaving for the long drive home, hungry. They tried to charge us half price for this, but we said this was still not good enough as most of us had eaten only 1/2 sandwich. Finally they did not charge us.
This was all such as shame as it left us with a bad end experience. Otherwise we were highly impressed with everything, especially the service. All the staff were obviously well trained. The food other than this was good.
Published on: 08 July 2015