By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.

Contact Us

Get in touch

Alternatively, call us free on 0800 279 7988

Lines are open from 8am - 8pm Mon - Fri, 9am - 6pm Sat, 9am - 3pm Sun

Ask a Question

Please complete the form below so we can provide the information your require.

Your details

Frequently Asked Questions

What happens if there is bad weather and I can't play my golf rounds?

Please see our inclement weather policy. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the supplier.

Do you offer gift vouchers?

You can buy gift vouchers as credit for a golf break here. Vouchers are available in £25, £50 and £100 denominations.

How do I add my flight advance passenger information (API)?

All API needs to be submitted via our ask a question form. API is required at least 4 weeks before your flight for all EU flights. If you have a flight booking for a destination under our 'rest of world' department then you will need to log onto your airlines website provided in the flight section of your confirmation.

Are transfers included in my package?

Transfers are often included for worldwide and European destinations.  Please check the important notes on your booking to ensure the transfers you require have been added. If you would like to add transfers to your booking, please submit your request via our ask a question form.

Where can I find my flight details?

Once you have paid your full deposits, your flight information will be stated in the flights section of your confirmation. If you have booked flights independantly they will not appear on your Golfbreaks.com confirmation. 

What baggage can I bring on my flight?

Baggage allowance varies depending on your airline. Please check what is included in your flight cost with your Sales Consultant prior to booking. If you have an existing booking, your allowance will be stated in the flight section of your confirmation. 

Is club carriage included in my flight?

Club carriage is usually included in your flight quote unless we are specifically asked to remove it.  Please check what is included in your flight cost with your Sales Consultant prior to booking. If you have an existing booking, your club carriage will be stated in the flight section of your confirmation. 

How can I upgrade/choose seats for my flight?

You can choose any extras or upgrades at the time of booking. If you wish to amend anything on your flight or book any extras, dependant on airline you can either do it  online with the airline or submit your request via our ask a question form. 

Eurotunnel, how do I add my advance passenger information (API)?

Your Sales Consultant will send you a link with instructions on how to add your Eurotunnel API. If this has not been received please contact us via our ask a question form.

Do I need a Visa?

Visa requirements are dependent on your destination. For a full outline of all information please click here.

Are flights included in my package?

We offer flights to EU destinations for groups of 8+ and any group size for all destinations further afield. If flights are included in the package it will be stated on the bottom of the quote, if not stated on the quote the flights will come at an additional price. To enquire about flights please ask your Sales Consultant prior to booking. 

Frequently Asked Questions

How much is the deposit?

To secure your booking there is a non-refundable deposit of £35 per person. Please note, dependant on your supplier additional deposits may be required. This will be explained to you by your Sales Consultant prior to booking.

How can I pay? 

You can make a payment online by logging into your account. Party members can also make an individual payment online, to do this send them the payment link which is found on your confirmation. Full payment terms can be found here.

What are your cancellation terms?

If you wish to cancel your booking you will need to notify the customer service department immediatley. Refunds will be subject to venue cancellation policies, please note deposits are non-refundable. For full details please contact us via our ask a question form.

What are your terms and conditions?

Our full terms and conditions can be found here.

Can I book a golf only trip?

Yes, we can supply quotes for European and World Wide golf courses with a minimum of 3 golf rounds. If you would like to make a tee time booking you can do so via our enquiry form

When do I need to pay my final balance?

The final balance has to be paid 6 weeks before the travel date for breaks overseas and 4 weeks before the travel date for UK breaks. Please be aware that some bookings especially those including flights may have earlier deadlines, please check your confirmation for your balance deadlines. 

When do I receive my Breakpoints?

Breakpoints are awarded to your account upon completion of your trip. Full details can be found here.

What happens if there is bad weather and I can't play my golf rounds?

Please see our inclement weather policy. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the supplier.

Can I include non-golfers in my break?

Yes, you can book a trip with non-golfers. Please make a note on the enquiry form, alternatively inform your Sales Consultant prior to booking. 

What is included in a non-golfer package?

The majority of our non-golfer packages include accommodation, full use of leisure facilities and any meals the golfers have. However, some venues do charge a small fee for use of facilities. Please check with your Sales Consultant prior to booking. 

Can I pay for my break using my Breakpoints?

Yes, for more information about earning and spending points, please see our Breakpoints FAQ's page.

What can I expect from my golf break?

Please visit our important golfing extras page.

Is the price quoted vulnerable to exchange rate changes?

Bookings already made will be charged at the rate given at time of booking. If you are in the quoting process and the exchange rate changes, your quoted price may be subject to change. 

Can I get a VAT receipt?

We are a VAT registered company. However, we do not operate on the standard VAT scheme, but instead on the Tour Operators Margin Scheme (TOMS), as opposed to claiming VAT on our purchases and paying VAT on our sales therefore we are unable to provide a VAT receipt.

Frequently Asked Questions

How can I pay? 

You can make a payment online by logging into your account. Party members can also make an individual payment online, to do this send them the payment link which is found on your confirmation. Full payment terms can be found here

When do I need to pay my final balance?

The final balance has to be paid 6 weeks before the travel date for breaks overseas and 4 weeks before the travel date for UK breaks. Please be aware that some bookings especially those including flights may have earlier deadlines, please check your confirmation for your balance deadlines. 

Can a member of the group pay separate?

 Party members can make an individual payment online, to do this send them the payment link which is found on your confirmation.

Are buggies included in the package price?

If your booking includes buggies it will show under the important notes section of your confirmation .  Buggies however are not generally included in the price but can be requested through your sales consultant. 

What happens if there is bad weather and I can't play my golf rounds?

Please see our inclement weather policy. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the supplier.

How can I check the facilities that my hotel offers?

Each venue specific page on the website contains a list of facilities available to you on your golf trip. Click here to search for your hotel.

Do you offer gift vouchers?

You can buy gift vouchers as credit for a golf break here. Vouchers are available in £25, £50 and £100 denominations.

What can I expect from my golf break?

Please visit our important golfing extras.

What are your terms and conditions?

Our full terms and conditions can be found here.

How do I book buggies?

Buggies not included in your package are treated as a request. To request buggies please speak with your Sales Consultant prior to booking. If you have an existing booking please submit your request via our ask a question form. 

Do I need coupons for my golf break? 

All the details you need for your trip will be attached to your confirmation including coupons. Please print your confirmation and take it with you, if your confirmation does not include coupons, no coupons are required. 

What time can I check-in to the hotel?

Check-in can vary for each venue. Standard check in time is from 14:00 onwards but can be confirmed with your sales agent at the time of booking. Early check-in and late check-out may be available but this can be subject to a charge.

How do I get my transfer details?

Details of your transfers will be sent to you three weeks before travel and can be found in the transfers section of your confirmation. If you havn't booked your flights through Golfbreaks.com please email your flight information to transfers@golfbreaks.com any delays in providing your flight information could result in full cancellation charges. 

Can I make changes after I have booked?

All changes must be made through the lead booker. Any changes will be dependent on availability, are subject to Golfbreaks.com and supplier cancelation policies. Any changes can be made by contacting us via our ask a question form. 

Frequently Asked Questions

Do I need a Visa?

Visa requirements are dependent on your destination. For a full outline of all information please click here.

What can I expect from my golf break

Please visit our important golfing extras.

Are your advertised prices based on two people sharing?

All prices advertised on the website are based on two people sharing a standard double or a standard twin room unless otherwised stated. Therefore, groups of an odd number may incur a supplement charge set by the supplier.

What do you need to drive overseas?

Driving documents are dependent on your destination. For full  information please visit https://www.gov.uk/driving-abroad.

What are your terms and conditions?

Our full terms and conditions can be found here.

What do I do if I'm having problems making online payments?

If you are having problems making payments online please contact us via our ask a question form.

Can I get a VAT receipt?

We are a VAT registered company. However, we do not operate on the standard VAT scheme, but instead on the Tour Operators Margin Scheme (TOMS), as opposed to claiming VAT on our purchases and paying VAT on our sales therefore we are unable to provide a VAT receipt.

How do I pay using a gift voucher?

To pay using a Golfbreaks.com gift voucher please contact us via our ask a question form, please include the voucher numbers in the form. For full terms and conditions click here.

Do you have a loyalty scheme?

Yes, we offer a loyalty scheme. You earn 1 point for every £10 that you spend with us on a golf break on Golfbreaks.com. For more information about earning and spending points, please see our Breakpoints FAQ's page

I am having trouble logging in online

If you are having issues logging in, we recommend you first try resetting your password by using the forgotten password link. If the problem persists, please contact us via our ask a question form.

I can't find my confirmation. What do I do?

If you haven't received your confirmation please check your junk folder. If you still cannot locate your confirmation please contact us via our ask a question form.